Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Gets Expensive, Support Could be Improved by engaged listening

What do you like best? I like the idea that I can package my solution with one vendor. Unfortunately, the packages get pricy if you need customizations. Was not able to build out our solution affordably. Meet staff in Las Vegas during the FreshWorks show and was optimistic about what was possible. After my last attempt to get the system configured to my needs they could not provide the (1) item we needed custom modules, from the super expensive Forest plan. At a reasonable price ...

Freshsales improves customer relationship, integrates Gmail functions.

What do you like best? improve customer relationship, integrate Gmail functions. In addition, it is an excellent option since it does not need much configuration and has very good security. The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes. What do you dislike? The start plan is not very useful when compared to the Pro, especially taking into account the price difference, it is not much What problems are you ...

Really easy to use

What do you like best? An amazing UX and UI, really easy interface and navigation. Also the clear pricing service, other CRM are complex and expensive when you want to achieve more things. What do you dislike? suite integration is not as easy as it seems. But maybe is also that i am new at Freshworks. What problems are you solving with the product? What benefits have you realized? We have a lot of databases from different sources of potential customers, we integrate all of ...

Some positives, some negatives

What do you like best? Email integration - easy to add all emails to contacts or leads. Sales Campaigns - fairly easy to create these It is easy to convert a lead to a contact. Looking at pipelines is intuitive and you can easily edit each Deal right from the Pipeline screen What do you dislike? Import is not easy (contact import for example) Reports section is not as robust as it should be Filter is not intuitive What problems are you solving with the product? ...

useful, effective and of great capacity.

What do you like best? It is quite potential software and with great capacity that allows you to manage and meet potential customers, thus achieving a greater scope of knowledge, which greatly improves the knowledge and sale process. What do you dislike? its cost is a little high taking into account the functions it provides, but that would be the only drawback of the rest it works in a very useful and practical way. What problems are you solving with the product? What benefits ...

Very versatile CRM with email marketing platform

What do you like best? The best thing about Freshsales is all the utility that it offers us accompanied by a quite pleasant and simple interface so that the user can learn to use it in the shortest possible time, it is very easy to program the emails that we want in order to keep the customer constantly informed to our product and thus retain them so that they become recurring client, there are few tools that allow us to do that. What do you dislike? I consider that it is an ...

Freshsales is an instrument every sales team ought to have

What do you like best? Freshsales CRM is indeed a very stable and skilled technology, as a retailer it is very helpful to be have a CRM solution which makes my lives better the with customers; it organizes the all details of the customers in "Excel" documents in a correct manner. It also has a spotless and very intuitive user interface, which is very healthy for individuals unaware of this type of application. Freshsales also has great support team; any issue that arises for me would be ...

Freshsales: for sales models, it is the most ideal

What do you like best? By using the freshsales CRM we can connect we can personalize the information of each contact much better, and we do not depend so much on external databases. The most favorable point that freshsales has is to be able to automate notifications so that when clients fulfill a task within the page, it provides us with their contact information and information about the traffic within the page. The important thing about this is that freshsales is not really a client ...

Ammazzzzing Software

It manages, positions, produces, controls and achieves the best sales rates with Freshsales.

What do you like best? With much property I can highlight the most pleasant of freshsales, which is within the numerous tools of computer management that contains its programming, such as sales management, email marketing, sales forecasting, progress monitoring, team management, content management, distribution of tasks, evaluation of potential customers, monitoring of interactions, marketing in social networks, attracting potential customers and structuring action plans against possible ...