Freshsales Reviews in July 2026: User Ratings, Pros & Cons

powerful CRM with a lot of features

My experience with freshsales was great. The software allowed my company to keep track of our agents and after our software department built an application that integrated with the freshsales API, our custom company CRM and freshsales CRM were able to communicate seamlessly.

New Lead Creation

We discussed how to make changes to auto emails and I was shown how to create a new lead – without sending the auto email :) The session was incredibly helpful and very much appreciated!

I love Freshworks

I love Freshworks. It has made working remotely easier for me as i am able to see what my team members are working on, collaborate on tasks and be more efficient. I am able to get a 360 view of all my contacts, which helps me to get tasks done faster. There is nothing i would change, keep doing what you are doing!!!!

Excellent platform and service

Excellent platform and service. We have really enjoyed rolling this out.

An awesome CRM system

Fresh works is an amazing system which allows you to track your projects from lead stage through to the opportunity. It's 100% accuracy makes sure you never miss out on following up a project which is an essential part of the sale. this is a system that all businesses should invest in. "It's faultless"

Excellent support team

Excellent support team. Quick issue resolution. Freshsales CRM has helped us track sales activities and get better visibility.

Freshsales helps us manage our sales…

Freshsales helps us manage our sales process perfectly. We don‘t miss out any deals. Its a good tool to manage the leads and contacts. And very important to make statistic from where the customers come from.

One of the best CRMs I've used in a…

One of the best CRMs I've used in a very long time. As a small business based out of India, I had hundreds of options before me when I went in search for a CRM. I spent months trying to figure out the best one and I'm glad I found Freshworks CRM. Three months into it and I realized I wasted time evaluating big CRMs. The best part about Freshworks CRM is that I didn't have to run between my sales and marketing teams as I had everything in one place. The reports and analytics (with lead ...

"Freshworks enabled us to effectively move CRM to the cloud"

What do you like best about Freshsales? Freshworks handles many integrations with many applications which makes it much easier for us to manage it, as well as the use of calls and calendars. We can automate the onboarding of prospects and new leads. It is useful both for the sales channel and for communication with customers, making the process automatic. What do you dislike about Freshsales? They have a rather slow and deficient customer service, we had a problem at the time of the initial ...

It has wonderful feature and simple set up process

PROS: Thanks to 2-way email tracking and bulk email functions we can save lot of times and we are able to connect and interact with customers in real time. We are now more focused on our core business. The set up is easy and straightforward and if you run into some issues or misunderstanding you can always rely on product’ support service.