Freshsales Reviews in July 2026: User Ratings, Pros & Cons

Great Support

The FreshSales team are always on hand to provide amazing customer service and support in all areas. The CRM as a whole is a great system with much adaptivity to it, I'm so grateful for all the support the whole team provide on a daily basis - everyone is so friendly and knowledgeable. I would recommend this CRM due to its personalisation, user-friendly view and amazing employees who are always on hand.

Freshsales Technical Support

Freshsales tech support is first-class. They go above and beyond to answer questions from customers and users. They take their time to problem solve and do not cut any corners.

I'm happy bro

I'm happy with the support very qualified that I received, thank you so much Keerthana, Srikant, and others

"freshworks review"

What do you like best about Freshsales? I love it's reminders for easier and prompt follow up. This provides best services to offer your clients and fulfill promises of calling them back. reporting dashboard looks quite okay and it's easy to use thus, not complicated. What do you dislike about Freshsales? Their limited integration and online document storage should be expanded. Recommendations to others considering Freshsales: Freshworks will not disappoint you especially if your company ...

One of the best CRM systems that I have…

One of the best CRM systems that I have used. Simple, easy configure, and to the point. The support structure from freshsales is also noteworthy.

Level Up your Experience in Sales

Its been a great experience using Freshsales. I work in a segment where both B2C and B2B are handled by me. This has been one of the best and easy to use. I especially love the kind of Automation this provides.

Great for Bulk Emailing

My experience with Freshworks has been great for what I need. We have email campaigns set up to reach back to clients who are interested in working with us at a later date and Freshsales allows us to easily set up a monthly campaign and send it out to 100+ people within a day. Definitely a great service for what I need.

Easy to use and quick responses when needed

When looking for a CRM Freshworks was so easy to use, they offered many great demos, and made is very accessible to ask questions to help with set up. Their prices are very fair and even gave us a non-profit discount. The platform is very intuitive, easy to move items around but also delete items if there are any errors. As a small non-profit it has been a great tool to transition documents of names into one place where we track users, notes, updates, and reminders. The customer service is ...

Efficient & time-saving!

Freshsales is a very effective way to manage contacts and leads. Updated frequently with new functionalities, it's a time-saving software, with a super reactive and helpful support!

Not the usual CRM

I've been working with Freshsales (and also a couple of other services belonging to the Fresh suite) for a quite now, and I can say that in my opinion is even better than other famouse CRM services, which are probably famous just for the name! Highly customizable, fully integrated with webhooks and it is also possible to create automatization to scheduling for example the sending of emails, if some criterion are satisifed, creating your own logic/rules. There is also a Rest API that allow ...