Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Great Helpdesk Tool

Positiv:Now using Freshdesk for over 2 years and it matches for 90% of our needs.Freshdesk assistance Always available and mostly fast and accurate reaction.Negativ: Some new features take to much time before they become available or are not Always considered as usefull (ollthough they look so.

Great Tool & Awesome customer experience team

Freshdesk is being used by Simplilearn for the email management sine last 2 years and the experience has been great. It comes with bundled solutions for various customizations which helped us reduce our ticket management TAT significantly. To add the Freshdesk team is extremely customer centric and go out of the way for getting things done for you....Keep it up....

Awesome Company, but Limited Features

Hello! My name is Matthew Alexander, and I am with the company Comprehensive Web Designs. If you are looking to buy Freshdesk or another helpdesk solution, I would go with Freshdesk! The only thing I don't like about them is that you have to pay for the more features you get. And after a while, it can get expensive. If I were running a helpdesk company, I would lower the price of the plans, or give more features to the lower plans. They are still worth your money because the support is ...

Responsive, attentive, and innovative

We've been using Freshdesk for more than a year, and so far they've been great in helping us resolve issues quickly. Obviously the platform itself is solid - we use the email handling and the chat interfaces extensively.But probably the best is their willingness to investigate and implement feature suggestions that make their platform even better. Sometimes action on their end isn't needed, because so much of their interface can be made better through hyper-customization. In those cases, ...

2 years later, I still love it!

2 years ago, I had an urgent requirement to have a cloud based helpdesk system. I am so happy I chose Freshdesk. The support is excellent, the product is beyond amazing and my customers love it and find it easy to use!I would recommend to anyone!From Harry at HITS Computing

HPInc feedabck for Fresh Desk

I want thank you for the excellent service I received from Fresh Desk.Fresh Desk team went to great lengths to help me when I was confused or needed assistance. I have always received quality and support for my issues, and Mr. Nikilesh together with Mr. Sidhart Balaji and Mr. Andrew Moses extended help is a prime example of this. Thank you for the prompt answer and help gentlemen's and I'm more then honored to be one of the customers using your support tool.Such service builds great working ...

Thank you Sai Prashanth!

Mr. Prashanth really helped me out. He knew immediately that my admin account problems where caused because my email was added tot the 'bounce list'. Once this was solved I could reset my account password and get on with my job. I would recommend Freshdesk to at least send a notification that a password reset request has been blocked because the requesters address is added to this 'bounce list'. I lost a night, thinking this problem was caused by my mail server & spam settings. Had I not ...

Excellent

Excellent service!

Outstanding support and product

Early days for me so far, but I've been amazed at the level of support provided, and the product is perfect for my needs.

A simple review for a great product

It simply works.The support is outstanding.Very easy to use and customize