Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Brilliant helpdesk tool!

Our company has been using Freshdesk for the past year now, for the past few months I have been more involved in the background workings of Freshdesk. I have had to liaise a few times with Bharath, who is always willing to help my colleagues, or myself out. I must say that Bharath is amazing, I can always get a hold of him if I have any questions and he always responds within a matter of minutes. Keep it up!

One of the best !!

It is very easy to use and its very easy to adapt. I used it for one of my school projects

Top system and excellent service

These guys can't do enough for you, which makes a very refreshing change! The system is slick and easy to configure to your needs. The guys at support have no problems with tweaking it even further. Would thoroughly recommend.

Getting Started...

We have just signed up with Freshdesk and have been using it for a short while.My team is already familiar with ticketing and found it very easy to transition from our old software over to Freshdesk. The support and training we have received so far has been outstanding! Thank you to Prashanthi and Akshay for your patience and guidance with my team. It is always nice to know that there is support offered for paid services that (hopefully won't let you down.Looking forward to working with ...

Strong product, good price, flexible support

We've been using FreshDesk for over 2 years and have had very few issues with the product and their team. We have around 50 agents using 4 channels all through this system: email, live chat, phone, social media Pros:- The team has been very cooperative in helping us set up and use the system for our unique requirements.- Once you get a hang of the overall design and logic, the system is quite easy and intuitive to use - moreso than many competitors.- We're currently on the Estate plan and ...

Good tool, Great team!

Have been using Fresh Desk for a year plus now and have found it to be pretty useful and simple to set up tool. While the speed with which they can evolve, adapt and customise to changing needs of their partner can improve I need to say Girish is blessed with an amazingly responsive support team, who make us over look this area of opportunity with their attention and helpful demeanour always! Thanks Durga and team for being there as and when we needed anything. You have one happy partner ...

I love Freshdesk! Highly recommend.

I have been using Freshdesk for my company for several months (after using other help desk systems that were difficult and bulky. I absolutely love the ease and simplicity of the Freshdesk system. From the start, the customer service has been stellar and using the system has been a joy! Highly recommend. It will definitely help your business and it's worth every penny. Khama Anku

Freshdesk is the ultimate Helpdesk tool

With Freshdesk managing Helpdesk tickets has become so easy. The company invests a lot in innovation and improvements so there is always something new to look forward to.

Exellent customer support software and great attention service

Freshdesk is a powerful tool to offer a good customer service. In comparison with other similar support sofware Freshdesk is easy to setup and configure with very intuitive options. The agent interface is very comfortable and easy to manage for the agents. Our agents quickly adapted when we change to Freshdesk.Another good point is the custom apps, very useful to customize specific features.Freshdesk have a lot of nice features like the gamification, the system reports for the analitycs, ...

Powerful Tool for the daily customer organization

Freshdesk is a very powerful tool for our daily handling with hundreds of emails. Efficient work between departments can be increased to a maximum, too. The adaptation of the fields and reports to individual needs is nearly perfect. We also love the quick support.We fully recommend Freshdesk and Freshsales (CRM in daily customer organization. Meanwhile it is indispensable for us!