Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

Cheap, complete and user friendly

What do you like best? There might be a lot of cool customer care services but I found out that Freshdesk offered a lot of value already with its free version with all the main functions that a Start Up requieres to set up a support portal: automated tickets management and online support for customers. I also love the integration with other related services like Freshrelease or Freshsales for example What do you dislike? Probably there are some other similar tools in the market ...

An excellent system which supports your customers.

What do you like best? The app evolves quite well. It is intuitive and easy to use that lets its consumers accomplish all sorts of activities without having to learn in depth any of its features. Watching any demand they make is especially helpful, using tokens to enable each event to be checked in better specifics including client history and helping to decide the agent who he is ideally suited to fix each issue. What do you dislike? Monitoring isn't very good, because you prob won't ...

A business ticketing solution and more

What do you like best? The information it provides from each user is very useful as it keeps abreast of data of interest which help the agent to have a better understanding of the client. The ability to prioritize tickets depending on whether they come to say from a specific department or customers who need to be served immediately allows team members to work with a dynamic required by application requirements or software they're working with. The robustness of its functions makes it a ...

Effective customer support solution

What do you like best? Freshdesk is the effective support program that let us provide effective customer care to our customers. The complain management of this tool is satisfying. I can easily manage all complaints and their solutions. It has a big hand behind our success. I can easily track new and old complaints and precede them for their better solution. This is the tool that has become a useful platform it is building a strong relationship with customers. What do you dislike? This ...

Most reliable and efficient CRM

What do you like best? This unique tool has a bundle of features that helps in managing my contacts at one place as I have dozens of contacts in my list so I can easily manage each one of them through it. Moving ahead this system has a variety of features that helps in keeping check on all my sales processes and also I can even check my websites through it. This tool has the best interface which can easily customize and also it helps me to work even at home through its mobile application. ...

Very bad customer service!

I was very happy to receive email from CEO of freshdesk where he mentioned that i am able to reach their team who can do a free demonstration with me, But when i tried reaching them since after 1st March till 5th March they are not even answering me on call with a resolution. While talking to them on live chat they have transferred me to my account manage who i dont know even exist in this world or not but i have not found him every reached me. Frustrating!

World’s leading CRM

What do you like best? Freshdesk is a leading customer support software because it assures the customer relationship management in the best way. Moreover, this application has certain useful features that increase my productivity of work in terms of managing all my clients and customers in a unique way without any difficulty. Apart from this it has certain features that are beneficial in terms of increasing my sales by different ways. What do you dislike? It is always a good solution ...

Terrible support - stay away from Freshworks products

Terrible support. It's taking 5 days for them to apply a simple SSL to our custom domain. Our support portal is down for 5 days because they can't do a 5 minutes job in a timely manner. That's unacceptable. Stay away from Freshdesk, Freshchat and the other products from Freshworks.

High efficiency and performance for a customer support system

What do you like best? First of all its user interface is well friendly, easy navigation, user controls easy to view which helps to perform all kinds of tasks necessary to deliver a responsive and quality service to all the customers of your business. Tracking tickets throughout the entire process is one of the advantages offered by freshdesk which provides an open communication channel at all times with the client with the possibility of redirecting the client to an agent who is better ...

No customer service poor response times

Their support and response is really poor which says a lot about their internal helpdesk software we have been trying to trial for several days. They never answer the phone or return their calls.