Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

Technical support is a complete piece…

Technical support is a complete piece of shi t. I tell them - give me a person to help with integration. Ready to pay monthly at least $ 2,000 - a week I was sent to shi t. Those support deeply spit on the company's results.

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FreshDesk

What do you like best? It is easy to use, we can create canned responses and add those responses with shortcuts faster and we can automate actions against spam and track SLA for tickets and communicate easily with clients. What do you dislike? there are some issues when using freshdesk on mobile and we are unable to perform actions against tickets we receive when we are away from PC and want to respond to a ticket. Recommendations to others considering the product: it is easy to ...

Best ticketing solution

What do you like best? Good price, amazing support, easy to use What do you dislike? Maybe a little complicated to set up with 0 prior experience Recommendations to others considering the product: Go for it. This was the best possible thing we did for our customer service teams. Provides an all-round solution to everything imaginable. What problems are you solving with the product? What benefits have you realized? We use Freshdesk as our main Customer Service portal, and live chat

Intuitive interface, great customer care

What do you like best? The simplicity of the platform and the good support from FD team What do you dislike? so far everything works great. can't say I dislike anything. Recommendations to others considering the product: I recommend Freshdesk for the simplicity, specially for small companies. You don't have to be an expert in order to set an account and integrate multi emails, with action triggers etc. Also, their support is great, anything that you don't understand they will ...

Seamless handling of customer support tickets

What do you like best? The product is easily adaptable to any company’s needs. You can easily share customer tickets with other employees without losing any information along the way. Everything all in one place. It’s easy to start to learn what questions are frequently asked and then take steps to add this information to your website. The reminders help make sure you don’t forget about a customer response and also keep things on track for quick responses and happy customers. What do you ...

Excellent application, fast, reliable, flexible and affordable

What do you like best? This application offers everything a Helpdesk needs, and plus. The major strengths are the multilingual aspect of the client portal (we are an international business), the knowledge base, the SLAs and business hours management, and the numerous possibilities for branding and customization. What do you dislike? Although very responsive with their support when there is a serious issue, it can take a long time before some issues are addressed when they are not ...

Excellent company

What do you like best? Excellent helpdesk software, which has transformed how we are able to operate our business. Fantastic support whenever you need it, they respond very fast to any issues to bottom them out when you report them. If you are in need of this type of system, then I highly recommend it to anyone. What do you dislike? Not a lot to dislike, it all works as it should. What problems are you solving with the product? What benefits have you realized? We use it as a ...

The free version is awesome!

I'm still on the free "sprout" version, but it's good enough that when our needs grow I'm pretty sure we'll upgrade! It was easy to start generating tickets, and there's lots of features we haven't scratched the surface of yet. Their support team is responsive and helpful, too!

Excellent Tool

What do you like best? Integration with Google, and the Knoweledge Base What do you dislike? Sometimes the Android APP is not updated with the web app What problems are you solving with the product? What benefits have you realized? We have organized the Users Requests flow and the statistics that some organizations Ask us to have about their users using our services