Freshdesk Reviews in October 2026: User Ratings, Pros & Cons

"Senior Client Services Technical Support"

What do you like best about Freshdesk? Easy to use Very helpful and can use internal notes as sending emails to clients What do you dislike about Freshdesk? Reporting was changed Legacy reports were showing results in real time but now there is a delay of half an hour What problems is Freshdesk solving and how is that benefiting you? Taking care of our clients issues instead of relaying on phone calls

"Simple and UI friendly"

What do you like best about Freshdesk? Freshdesk simplifies my work tasks and definitely is user friendly and easy to use. More companies should implement this product for optimal customer service What do you dislike about Freshdesk? Sometimes the program will lag when it comes to sending emails What problems is Freshdesk solving and how is that benefiting you? The fact that we can save canned responses for each customer scenario is amazing which helps with finishing tasks quickly

"Wonderful"

What do you like best about Freshdesk? It is so easy to use and it helps agents answer more tickets. The platform is user-friendly. Adding canned responses just makes the agent's job way easier. You can track the performance. The chat function is also great for customer service. What do you dislike about Freshdesk? Sometimes I'm not able to add notes and the "new ticket" message doesn't appear. What problems is Freshdesk solving and how is that benefiting you? Easier communication with ...

"Easy to use and navigate"

What do you like best about Freshdesk? It is so easy to use and navigate. They have thought of everything, and continue to do so! It is easily customized and is by far the best system I have used in the last 10 years. What do you dislike about Freshdesk? I really dont have any issues. It is always improving in ways we didn't k ow we needed :) What problems is Freshdesk solving and how is that benefiting you? It allows us all an easy way to be able to reply to the customers, loop in ...

"Options are unlimited!!!"

What do you like best about Freshdesk? Amazing tracker, I am to track any orders or requests from the past in just seconds! What do you dislike about Freshdesk? Customer and sales reps responding to closed tickets, tickets remain closed and they should re-open when there is a response to any tickets whether they open, pending or closed. What problems is Freshdesk solving and how is that benefiting you? Looking up order confirmations/contacts, any issues can be resolved very quickly

"Great for making daily tasks fun and interesting"

What do you like best about Freshdesk? The arcade function creates a motivated team, where you compete for badges and get points for responses. Customer satisfation results in more points, encouraging agents to respond promptly and thouroughly. At a glance you can see open tickets you are working on and your team can cover your tickets whilst you are on leave. The colours, fonts, themes are also fun and not boring. This makes more monotonous works more pleasurable, e.g. if you worked in a ...

"Freshdesk - makes work life easy."

What do you like best about Freshdesk? Helpful - ease of use Upsides - user friendly Canned responses Executing Scenarios It is very easy to use be it creating a ticket or adding a contact etc. It also autocorrects the misspellings. I find it helpful. What do you dislike about Freshdesk? Least helpful-Integrating CRM into Freshdesk and finding old tickets. Downside is that once a contact or ticket is deleted by mistake then it can't be retrieved. What problems is Freshdesk solving and how ...

"Freshdesk: Empowering Business Growth and Efficiency - A Seamless Customer Management Solution"

What do you like best about Freshdesk? What I appreciate most about Freshdesk is its seamless integration of user-friendly features that significantly enhance our customer management processes. The platform's intuitive interface ensures easy navigation for our team, promoting quick access to vital information. The scalability of Freshdesk has been a game-changer for us as we expand, providing the tools needed to manage a growing customer base efficiently. The accessibility of comprehensive ...

"Overall the best support tool there is!!"

What do you like best about Freshdesk? It is extremley easy to set up and get started. You don't need any coding skill to get started with your tickets, chat or knowlegde base. But if you do want to make things a lot more customisable, you can! That's what I love about Freshdesk. What do you dislike about Freshdesk? The analytics are super useful but not as easy to navigate in as the rest of the platform. Although I have to say it has been improved a lot over time. What problems is ...

"Stay organized and ahead of the rest!"

What do you like best about Freshdesk? It's analytics are top-notch. Very customizable and user-friendly. What do you dislike about Freshdesk? forwarding only works within freshdesk and sometimes we need to send tickets to colleagues that aren't authorized agents. The day passes are a good workaround though. What problems is Freshdesk solving and how is that benefiting you? All customer issues in one place, easy to leave notes and assign tickets to other agents