Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Senior Client Services Technical Support"

What do you like best about Freshdesk? Easy to use Very helpful and can use internal notes as sending emails to clients What do you dislike about Freshdesk? Reporting was changed Legacy reports were showing results in real time but now there is a delay of half an hour What problems is Freshdesk solving and how is that benefiting you? Taking care of our clients issues instead of relaying on phone calls

"Simple and UI friendly"

What do you like best about Freshdesk? Freshdesk simplifies my work tasks and definitely is user friendly and easy to use. More companies should implement this product for optimal customer service What do you dislike about Freshdesk? Sometimes the program will lag when it comes to sending emails What problems is Freshdesk solving and how is that benefiting you? The fact that we can save canned responses for each customer scenario is amazing which helps with finishing tasks quickly

"Freshdesk is flexible and can be made to work the way you do."

What do you like best about Freshdesk? I can customize everything, from my technicians Signatures, to prioritizing tickets to sending items to different departments. And as an MSP doing IT service for many companies, their users can reach me using a localized domain name to make life easier ([email protected]). What do you dislike about Freshdesk? The help and documentation system is not laid out well and often i have to ask support how to do things. What problems is Freshdesk solving and ...

"Easy to use and navigate"

What do you like best about Freshdesk? It is so easy to use and navigate. They have thought of everything, and continue to do so! It is easily customized and is by far the best system I have used in the last 10 years. What do you dislike about Freshdesk? I really dont have any issues. It is always improving in ways we didn't k ow we needed :) What problems is Freshdesk solving and how is that benefiting you? It allows us all an easy way to be able to reply to the customers, loop in ...

"Options are unlimited!!!"

What do you like best about Freshdesk? Amazing tracker, I am to track any orders or requests from the past in just seconds! What do you dislike about Freshdesk? Customer and sales reps responding to closed tickets, tickets remain closed and they should re-open when there is a response to any tickets whether they open, pending or closed. What problems is Freshdesk solving and how is that benefiting you? Looking up order confirmations/contacts, any issues can be resolved very quickly

"Great for making daily tasks fun and interesting"

What do you like best about Freshdesk? The arcade function creates a motivated team, where you compete for badges and get points for responses. Customer satisfation results in more points, encouraging agents to respond promptly and thouroughly. At a glance you can see open tickets you are working on and your team can cover your tickets whilst you are on leave. The colours, fonts, themes are also fun and not boring. This makes more monotonous works more pleasurable, e.g. if you worked in a ...

"Freshdesk - makes work life easy."

What do you like best about Freshdesk? Helpful - ease of use Upsides - user friendly Canned responses Executing Scenarios It is very easy to use be it creating a ticket or adding a contact etc. It also autocorrects the misspellings. I find it helpful. What do you dislike about Freshdesk? Least helpful-Integrating CRM into Freshdesk and finding old tickets. Downside is that once a contact or ticket is deleted by mistake then it can't be retrieved. What problems is Freshdesk solving and how ...

"Freshdesk: Empowering Business Growth and Efficiency - A Seamless Customer Management Solution"

What do you like best about Freshdesk? What I appreciate most about Freshdesk is its seamless integration of user-friendly features that significantly enhance our customer management processes. The platform's intuitive interface ensures easy navigation for our team, promoting quick access to vital information. The scalability of Freshdesk has been a game-changer for us as we expand, providing the tools needed to manage a growing customer base efficiently. The accessibility of comprehensive ...

"Easy and Intuitive"

What do you like best about Freshdesk? It makes high volumes of tickets easy to manage What do you dislike about Freshdesk? The mobile App could be a bit easier to navigate, but apart from that nothing. What problems is Freshdesk solving and how is that benefiting you? We used to share a team inbox and it was difficult to manage, switching to Freshdesk allowed us to assign tickets to agents ensuring nothing was missed.

"Best way to stay organized"

What do you like best about Freshdesk? All the extra functions it comes with all being user friendly What do you dislike about Freshdesk? A user friendly way of getting detailed reports What problems is Freshdesk solving and how is that benefiting you? Keeping all customers on track and organized