Freshdesk Reviews in July 2026: User Ratings, Pros & Cons

"Easy to use"

What do you like best about Freshdesk? It did not take any previous experience with other helpdesk applications for my team to know how freshdesk was working. It is so easy to use and all agents receive the needed notification when a client requests for assistance. What do you dislike about Freshdesk? Nothing so far, it was also easy to implement coming from another application. What problems is Freshdesk solving and how is that benefiting you? Client mails do not get lost, there is always ...

"Best platform for customer service"

What do you like best about Freshdesk? All social messaging apps can be integrated into single platform. What do you dislike about Freshdesk? The User Interface isn't much friendly. I believe a lot can be improved in terms of User Interface. What problems is Freshdesk solving and how is that benefiting you? Able to communicate our customers and resolve their queries at much faster pace.

"I Love freshdesk. The application helps me to organize all my departement tasks"

What do you like best about Freshdesk? Very friendly users. Very simple to use. The customer support was great What do you dislike about Freshdesk? I dont have any wrong review about the application. What problems is Freshdesk solving and how is that benefiting you? I can priorize my tasks when I can received all of the tickets support in one place.

"Feedback on Freshdesk"

What do you like best about Freshdesk? Freshdesk is often praised for its intuitive and easy-to-navigate interface. Users appreciate the simplicity, as it allows for quick adoption and efficient use. What do you dislike about Freshdesk? limitations in terms of customization and While Freshdesk actively works to address these issues, and have encounter minor inconveniences from time to time. What problems is Freshdesk solving and how is that benefiting you? Freshdesk provides a centralized ...

"This was the best platform"

What do you like best about Freshdesk? It was so easy to use, maximum visibility on all customer interactions, it communicated with our other platforms, showed agent progress and statistics, customer feedback, etc. What do you dislike about Freshdesk? There were many unusued features that we could have implemented into our daily tasks. What problems is Freshdesk solving and how is that benefiting you? Freshdesk allowed for full visbility of our customer contacts, we now use it for logistics ...

"Great Support Ticket System for efficient ticket management"

What do you like best about Freshdesk? I love being able to automate ticketing system that can be used by my colleagues where we can convert support emails into tickets with an automated reply. We can use for calling mechanism, which is very handy for both calls and emails. It is a great platform for using every tool which is to be used with different or multiple tabs/sites/apps. What do you dislike about Freshdesk? There are times when it does take a little long to download the reports ...

"Best Email Ticket Tools !!!"

What do you like best about Freshdesk? Automated Report section in Analytics Section and introduction of Freddy AI What do you dislike about Freshdesk? As of now nothing is good and they are updating their product as per the customer's requirement What problems is Freshdesk solving and how is that benefiting you? Yes in terms of creation of ticket and allocation of ticket so that works happen smoothly and all the response are shared within SLA

"No complaints, Freshdesk does what it promises with ease"

What do you like best about Freshdesk? Our team uses Freshdesk and I have had no issues since I started with it nearly two years ago. Sending and receiving emails, keeping things organized and the ability to pend emails is a huge convenience in our work setting. What do you dislike about Freshdesk? I have experienced no downsides to using Freshdesk. What problems is Freshdesk solving and how is that benefiting you? Freshdesk makes keeping track of emails and tickets very easy. It integrates ...

"Wonderful"

What do you like best about Freshdesk? It is so easy to use and it helps agents answer more tickets. The platform is user-friendly. Adding canned responses just makes the agent's job way easier. You can track the performance. The chat function is also great for customer service. What do you dislike about Freshdesk? Sometimes I'm not able to add notes and the "new ticket" message doesn't appear. What problems is Freshdesk solving and how is that benefiting you? Easier communication with ...

"FreshDesk is easy to use and very helpful to manage support tickets"

What do you like best about Freshdesk? The ticket system is very user-friendly. The merge function is very useful to group related tickets. What do you dislike about Freshdesk? There are too many scroll buttons sometimes, depending on how many windows are open. What problems is Freshdesk solving and how is that benefiting you? makes it easy to keep track of tickets and communicate status of these tickets, keeps communication all in one place