9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 611-620 out of 630
AB
Alejandro B
04/30/18
"Simple yet powerful"
What do you like best about Freshchat? I really enjoy the fresh and clean UI. It just works. What do you dislike about Freshchat?
AJ
Akshay J
04/27/18
"Freshchat review"
What do you like best about Freshchat? Technically: The bot integration has been really smooth until now. it has definitely given us a lot of leads and being a premium product, even a single lead adds a lot of value to the sales process
FS
Fabricio S
04/25/18
"Easy to use"
What do you like best about Freshchat? Quite simple to understand and use. Highly recommended What do you dislike about Freshchat?
AU
Anonymous User
04/23/18
"Fynd loves Freshchat"
What do you like best about Freshchat? UX of the product is great and the systems are never down. What do you dislike about Freshchat?
JR
Joshua R
04/19/18
"Amazing features, Good support, fair Interface, Bad documentation"
What do you like best about Freshchat? I love that Freshchat is embracing a broader chat solution. Instead of simply offering a window with which to exchange text, Freshchat provides a rich experience with linkable FAQs, images(including GIFs) and a decent array of integrations.
AU
Anonymous User
04/17/18
"Best way to Communicate to our users"
What do you like best about Freshchat? How easy the admin portal is to use and integrate into our business What do you dislike about Freshchat?
AM
Anshul M
04/16/18
"Gets the job done!"
What do you like best about Freshchat? The way FAQs are presented is beautiful. The ability to have multiple chat channels is a plus. Their support is on point. Push Notifications work as expected. Analytics and autoresponders are useful.
AU
Anonymous User
02/21/18
"The best way to sidestep bad reviews for your app"
What do you like best about Freshchat? When you integrate Freshchat with your Android app, you can respond to your users in real time. Redirect bad reviews to the chat and resolve issues.
DP
Dave P
02/13/18
"The perfect way to interact with potential clients"
What do you like best about Freshchat? The way Freshchat seamlessly integrates into your existing website giving you the ability to chat with potential customers or clients. The code required to do this is minimal but the experience is top-notch. When you pair Freshchat with Freshsales then everything just becomes seamless. Freshchat also allows you to set business hours so that potential clients know that you are not around, but can still leave you a message. And the implementation of chat ...
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SB
Srujan B
02/07/18
"Unique app"
What do you like best about Freshchat? The best thing I like about the app is that it keeps my work chats way apart from my family chats, in a different app which helps me focus while at work. Also usually, people now a days prefer to convey a message via chat over call.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].