9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 621-630 out of 630
SM
Skylar M
02/05/18
"Unique"
What do you like best about Freshchat? Freshchat is a software that has been very unique since the beginning. It uses a cute design that help you focus on what you're doing with an interface full of characteristics that can provide you a well use of the software. I like it's easy to communicate with your customers in a live chat, and you have a priority box where you can keep the collected data. The mobile app is just as pretty and helpful.
AU
Anonymous User
02/05/18
"Basic chat abilities with super powers"
What do you like best about Freshchat? I love the dashboard feature. It allows me to see how my conversations are going and how often i talk with certain people . I have started a new sewing business also and this helps me to keep track with my customers. Facebook messenger is just to messy and i prefer this setting. I am hoping to bring my whole team to this platform as it is very business friendly.
AU
Anonymous User
02/05/18
"Freshchat"
What do you like best about Freshchat? I like how easy it is to chat through this with colleagues. The features are awesome. What do you dislike about Freshchat?
AU
Anonymous User
02/05/18
"Basic chat abilities with super powers"
What do you like best about Freshchat? I love the dashboard feature. It allows me to see how my conversations are going and how often i talk with certain people . I have started a new sewing business also and this helps me to keep track with my customers. Facebook messenger is just to messy and i prefer this setting. I am hoping to bring my whole team to this platform as it is very business friendly.
JB
Jesy B
02/03/18
"Intuitive"
What do you like best about Freshchat? I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your ...
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CM
Chinkit M
01/19/18
"User friendly and easy to use chat tool"
What do you like best about Freshchat? Bifurcation of channels to allow clients to categorize their chat What do you dislike about Freshchat?
JD
Jitesh D
12/22/17
"Impressive UI for excellent customer support"
What do you like best about Freshchat? The UI is very impressive, not only for the end-user but also for the agent panel. What do you dislike about Freshchat?
DV
Damien v
11/18/17
"Bringing Customer Service chat to the next level"
What do you like best about Freshchat? The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer.
JJ
Joseph J
11/16/17
"Freshchat"
What do you like best about Freshchat? iOS app, WordPress plugin, built-in FAQs What do you dislike about Freshchat?
MS
Martin S
11/01/17
"Quick tool for costumer questions"
What do you like best about Freshchat? That we don´t sign in or out from the chat that we had before. The campaigns works good What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].