9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 601-610 out of 630
RG
Rishi G
06/08/18
"Great Chat App"
What do you like best about Freshchat? Ease of use. Ease of use. Ease of use. Ease of use. What do you dislike about Freshchat?
AU
Anonymous User
06/07/18
"Good Product"
What do you like best about Freshchat? It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo.
AB
Andy B
06/06/18
"out of the box simplicity"
What do you like best about Freshchat? there are very few menus and options are easy to find What do you dislike about Freshchat?
MS
Mattia S
06/04/18
"Good customer service chat app"
What do you like best about Freshchat? Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it!
TJ
Tatiana J
06/01/18
"The best experince"
What do you like best about Freshchat? I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers. The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
HK
Hamish K
05/30/18
"Easy to use, helpfl support"
What do you like best about Freshchat? Clean, clear-cut interface. Simple and quick to setup What do you dislike about Freshchat?
RB
Robin B
05/24/18
"Great free product, good incentives to move to paid"
What do you like best about Freshchat? Ease of use and ease of implementation. It's great being able to have multiple agents participate in a chat, and the integration with other Freshworks products is super.
MB
Marco B
05/16/18
"Easy and powerful tool to provide our support services"
What do you like best about Freshchat? It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
SJ
Shikher J
05/11/18
"Delightful and User Friendly"
What do you like best about Freshchat? The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
KN
Kennedy N
04/30/18
"N/A"
What do you like best about Freshchat? Simplicity and constant introduction of new features. I also like the ability to forward a reply to a users email if that user has not viewed the reply in a specific time period.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].