9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 591-600 out of 630
VN
Vitor N
07/12/18
"Simple and Integrates with Freshdesk"
What do you like best about Freshchat? Very simple, affordable and integrates with our current CRM, Freshdesk What do you dislike about Freshchat?
AU
Anonymous User
07/09/18
"Great and easy!"
What do you like best about Freshchat? Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me What do you dislike about Freshchat?
MA
Marcelo A
07/05/18
"The best chat"
What do you like best about Freshchat? A very good chat. Good integration with other products of Freshworks. What do you dislike about Freshchat?
OD
Ottavio D
06/22/18
"review Freshchat"
What do you like best about Freshchat? What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.
AU
Anonymous User
06/21/18
"Easy to use interface"
What do you like best about Freshchat? Bot integrated within the messenger collecting email and app to respond What do you dislike about Freshchat?
AU
Anonymous User
06/20/18
"Great Service!"
What do you like best about Freshchat? I like the design of the user interface, the ability to set up an FAQ tab and the ability to set triggered messages What do you dislike about Freshchat?
AU
Anonymous User
06/20/18
"Great Service!"
What do you like best about Freshchat? I like the design of the user interface, the ability to set up an FAQ tab and the ability to set triggered messages What do you dislike about Freshchat?
AU
Anonymous User
06/19/18
"SaaS company using freshchat for lead gen and support"
What do you like best about Freshchat? Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
AU
Anonymous User
06/13/18
"Freshchat is a good tool for customer engagement!"
What do you like best about Freshchat? The UI is great to use and watch. It seems so vibrant and is quite responsive What do you dislike about Freshchat?
AU
Anonymous User
06/13/18
"Freshchat is a good tool for customer engagement!"
What do you like best about Freshchat? The UI is great to use and watch. It seems so vibrant and is quite responsive What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].