9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 581-590 out of 630
KH
Kris H
08/01/18
"Freshchat is great for interacting with customers in real time and exchanging information with them."
What do you like best about Freshchat? Freshchat has a Simple interface and is easy to setup. Freshchat integrates well with Freshdesk to create tickets that contains the chat session information. Freshchat allows us to interact with our customers to resolve support issues and communicate training information. Freshchat allows us to send links to documents that the customer needs to reference from our knowledge base instantly.
DK
Dave K
07/31/18
"Strong chat features from a dedicated team"
What do you like best about Freshchat? Chats are fully visible to other agents. Agents can view other chats and leave private or public messages. This makes it very easy to collaborate in the background, step in where needed or use chats as studies for the team. As a manager it's very useful for keeping an eye on chats that might have been missed by the agent.
AU
Anonymous User
07/28/18
"Great Live Chat platform!"
What do you like best about Freshchat? Compared to some of the bigger players like Intercom and Drift, I think FreshChat is doing *incredibly* well - both in their features and in their price point. Their service is way more accessible for my agency stuff and I've recommended it to all my clients who have also seen great results.
AU
Anonymous User
07/27/18
"Great experience with Freshworks!"
What do you like best about Freshchat? Holly and the team are fantastic to work with What do you dislike about Freshchat?
MK
Mazvydas K
07/27/18
"very user friendly interfaca, a lot of nice features"
What do you like best about Freshchat? FAQ+Knowlage base sinchronization with freshdesk What do you dislike about Freshchat?
LV
Leilani V
07/25/18
"Freshchat review"
What do you like best about Freshchat? ease of use, a very responsive support team What do you dislike about Freshchat?
FL
Forex Lens I
07/23/18
"The experience has been great"
What do you like best about Freshchat? I like how we attract many leads with the auto pop up What do you dislike about Freshchat?
AU
Anonymous User
07/23/18
"Concise tool with a reasonable price tag"
What do you like best about Freshchat? Freshchat allows us to streamline communications with our users/customers with easy integration options to our app and Facebook!
VV
Vignesh V
07/16/18
"Simple, straight-forward and smart"
What do you like best about Freshchat? Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.
CB
Chris b
07/13/18
"very nice CRM software"
What do you like best about Freshchat? easy to navigate user interface. cross-referencing customer data is a breeze! What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].