9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 571-580 out of 630
AI
Administrator in Internet
08/23/18
"Awesome experience"
What do you like best? most convenient tool for supporting customers What do you dislike?
TB
Tim B
08/22/18
"Excellent Chat Solution for our Business"
What do you like best? Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
PH
Pedro H. K
08/17/18
"An excellent Support channel"
What do you like best about Freshchat? Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.
AU
Anonymous User
08/17/18
"Great product"
What do you like best about Freshchat? Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional.
AU
Anonymous User
08/17/18
"Easy to use, fast, smart."
What do you like best about Freshchat? the wat how it works, the whay I can transfer this to the other person. What do you dislike about Freshchat?
CI
Consultant in Computer Software
08/17/18
"Easy to use, fast, smart."
What do you like best? the wat how it works, the whay I can transfer this to the other person.
AU
Anonymous User
08/14/18
"Great For Small Businesses"
What do you like best about Freshchat? Freshchat is great for small businesses who want to stay connected to their clients. What do you dislike about Freshchat?
AU
Anonymous User
08/13/18
"Pleasant Experience"
What do you like best about Freshchat? Super responsive Customer Support team.. What do you dislike about Freshchat?
JK
Jos K
08/13/18
"Wonderful chat tool"
What do you like best about Freshchat? I love how easy it is to use. We haven't had a chat for our customers before and we've had 0 problems getting started. The FAQ is a wonderful addition to our supporttools that will help lower pressure on our helpdesk.
TT
Thom T
08/02/18
"Still getting used to it. Not real user friendly"
What do you like best about Freshchat? The shortcuts that allow me to send full messages without typing them What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].