9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 561-570 out of 630
ES
Executive Sponsor in Transportation/Trucking/Railroad
08/31/18
"Easy to setup Live Chat in Mobile"
What do you like best? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised.
IA
Industry Analyst / Tech Writer in Internet
08/30/18
"feshchat is awesome"
What do you like best? simplicity is very nice, the app for android is so good. What do you dislike?
EM
Esdras M
08/29/18
"Great chat service"
What do you like best? The fact that is connected to Freshdesk, and that I can create tickets right from there.
SV
Sriram V
08/27/18
"Fit for purpose tool"
What do you like best? It generates inbound leads for my business. Helps address visitor queries then and there.
AI
Administrator in Airlines/Aviation
08/24/18
"Best live chat software in its segment "
What do you like best? Ease of setup Amazing support
AU
Anonymous User
08/24/18
"Best live chat software in its segment "
What do you like best about Freshchat? Ease of setup Amazing support
UI
User in Financial Services
08/24/18
"Good medium to coordinate with customers "
What do you like best? It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
AU
Anonymous User
08/24/18
"Good medium to coordinate with customers "
What do you like best about Freshchat? It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
GB
Giri B
08/23/18
"Freshchat for Business"
What do you like best? Convenient tool for customer communication and ensuring to maintain a high level of customer service.
GB
Giri B
08/23/18
"Freshchat for Business"
What do you like best about Freshchat? Convenient tool for customer communication and ensuring to maintain a high level of customer service. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].