9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 551-560 out of 630
AU
Anonymous User
09/27/18
"Powerful, Great User Experience"
What do you like best about Freshchat? I like how the interface and tools are laid out, everything is where it should be. What do you dislike about Freshchat?
AI
Administrator in Design
09/27/18
"Powerful, Great User Experience"
What do you like best? I like how the interface and tools are laid out, everything is where it should be.
AI
Administrator in Information Services
09/26/18
"Easy way yo connect with your customers"
What do you like best? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support.
AU
Anonymous User
09/26/18
"Easy way yo connect with your customers"
What do you like best about Freshchat? Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with ...
Read more
CI
Consultant in Computer Software
09/18/18
"Freshchat - A fun option"
What do you like best? I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
AU
Alberto U
09/16/18
"Affordable chat solution and easy to implement"
What do you like best? I like it that I can integrate it with WordPress fast and easy and if I have questions they reply really fast.
AI
Administrator in Apparel & Fashion
09/11/18
"Great way to connect with customers"
What do you like best? Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.
AI
Administrator in E-Learning
09/10/18
"Exactly what I needed"
What do you like best? I can send all my chats to my Freshdesk. What do you dislike?
AI
Administrator in Financial Services
08/31/18
"Freshchat cool tool"
What do you like best? Features like emoticons, background, files transfers, reports and analytics
AU
Anonymous User
08/31/18
"Easy to setup Live Chat in Mobile"
What do you like best about Freshchat? Have been using this service for more than 2 years now, and its easy to set up and efficient to use. Works like promised. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].