9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 541-550 out of 630
AU
Anonymous User
10/13/18
"Website communication made easy"
What do you like best about Freshchat? Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle. The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
AI
Administrator in Retail
10/13/18
"Website communication made easy"
What do you like best? Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle.
SM
Shaurya M
10/08/18
"Freshchat- Connecting your business with clients"
What do you like best about Freshchat? A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
AU
Anonymous User
10/08/18
"World Options review"
What do you like best about Freshchat? The ease and speed of using FreshChat on a daily base. What do you dislike about Freshchat?
SM
Shaurya M
10/08/18
"Freshchat- Connecting your business with clients"
What do you like best? A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
IC
Internal Consultant in Transportation/Trucking/Railroad
10/08/18
"World Options review"
What do you like best? The ease and speed of using FreshChat on a daily base.
AU
Anonymous User
10/08/18
"World Options review"
What do you like best about Freshchat? The ease and speed of using FreshChat on a daily base. What do you dislike about Freshchat?
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
RB
Ruben B
10/04/18
"Great tool to start your crm service"
What do you like best about Freshchat? I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
AU
Anonymous User
09/27/18
"Powerful, Great User Experience"
What do you like best about Freshchat? I like how the interface and tools are laid out, everything is where it should be. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].