9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 531-540 out of 630
UI
User in Events Services
10/26/18
"Freshchat help your customer care service"
What do you like best? I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
AU
Anonymous User
10/26/18
"Freshchat help your customer care service"
What do you like best about Freshchat? I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
JM
Jason M
10/25/18
"awesome service - highly recommend"
What do you like best? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
JM
Jason M
10/25/18
"awesome service - highly recommend"
What do you like best about Freshchat? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
JM
Jason M
10/25/18
"awesome service - highly recommend"
What do you like best about Freshchat? range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
JV
Joey V
10/22/18
"Simple, Effective Chat Service"
What do you like best? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
JV
Joey V
10/22/18
"Simple, Effective Chat Service"
What do you like best about Freshchat? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
JV
Joey V
10/22/18
"Simple, Effective Chat Service"
What do you like best about Freshchat? We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
BD
Budiono Darmawan
10/14/18
"Bye Zopim Chat :)"
What do you like best? Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast.
BD
Budiono Darmawan
10/14/18
"Bye Zopim Chat :)"
What do you like best about Freshchat? Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast. What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].