9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 521-530 out of 630
RR
Ragvan R
03/16/19
"Best Software which connects the internal team!"
What do you like best about Freshchat? Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.
AU
Anonymous User
01/23/19
"Finally the website support integration we were searching for!"
What do you like best about Freshchat? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
AI
Administrator in Health, Wellness and Fitness
01/23/19
"Finally the website support integration we were searching for!"
What do you like best? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
AU
Anonymous User
01/23/19
"Finally the website support integration we were searching for!"
What do you like best about Freshchat? The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
FM
Fredy M
01/04/19
"Producto aún en etapa de maduración"
What do you like best? Integración nativa con canales como WhatsApp, Instagram What do you dislike?
FM
Fredy M
01/04/19
"Producto aún en etapa de maduración"
What do you like best about Freshchat? Integración nativa con canales como WhatsApp, Instagram What do you dislike about Freshchat?
GV
George V
01/03/19
"Freshchat is a nice user friendly alternative to mainstream live chat channels"
What do you like best about Freshchat? The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
GV
George V
01/03/19
"Freshchat is a nice user friendly alternative to mainstream live chat channels"
What do you like best about Freshchat? The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
GV
George V
01/03/19
"Freshchat is a nice user friendly alternative to mainstream live chat channels"
What do you like best? The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
JL
Jonathon L
11/07/18
"Has potential, but still a ways to go. Updated as they've acted on feedback to improve. "
What do you like best? It does offer a decent experience on the customer side (as far as interface). If you are using it in the specific way that Freshworks intends for it to be used (in other words, using the specific workflow they want, I assume something like the workflow they use internally) then it probably works fine.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].