9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 511-520 out of 630
N(
Nimalan (Nim) B
04/19/19
"Best chat platform "
What do you like best about Freshchat? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
AI
Administrator in Retail
04/12/19
"Excellent chat, but needs a few more options for customization"
What do you like best? We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
AU
Anonymous User
04/12/19
"Excellent chat, but needs a few more options for customization"
What do you like best about Freshchat? We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
AU
Anonymous User
04/12/19
"Excellent chat, but needs a few more options for customization"
What do you like best about Freshchat? We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
DW
Darryl W
03/22/19
"Staff and Clients Love FRESHCHAT"
What do you like best about Freshchat? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
DW
Darryl W
03/22/19
"Staff and Clients Love FRESHCHAT"
What do you like best? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
DW
Darryl W
03/22/19
"Staff and Clients Love FRESHCHAT"
What do you like best about Freshchat? Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
AU
Anonymous User
03/17/19
"New & updated"
What do you like best about Freshchat? FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.
AU
Anonymous User
03/17/19
"New & updated"
What do you like best about Freshchat? FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.
RR
Ragvan R
03/16/19
"Best Software which connects the internal team!"
What do you like best about Freshchat? Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].