9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 501-510 out of 630
IB
Imelia B
05/20/19
"Automation in messaging and communication in the company"
What do you like best? Freshchat has given us much more ease in communication, it is a very broad instant messaging service, providing the opportunity of messaging either by phone or email, the forums are also quite good. The interaction and communication with clients is now more constant and effective. Access is quick from any platform, either from the computer or from the phone. The integration of Linkedin, Facebook and Twitter is a great advantage. The bots chats are an essential and ...
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AS
Anaya Struncova
04/29/19
A very comfortable way to communicate with your customers
This software is really to my liking given that it provides the adequate tools to carry out a communication through chat in a much more comfortable and precise way since its interface can be customized what makes it really attractive and clean thanks to its well organized and able to integrate with other tools which provides a much more optimal function.
AS
Anaya Struncova
04/29/19
A very comfortable way to communicate with your customers
This software is really to my liking given that it provides the adequate tools to carry out a communication through chat in a much more comfortable and precise way since its interface can be customized what makes it really attractive and clean thanks to its well organized and able to integrate with other tools which provides a much more optimal function.
PG
Pedro G
04/29/19
"One of the best Support plataforms."
What do you like best? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
PG
Pedro G
04/29/19
"One of the best Support plataforms."
What do you like best about Freshchat? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
PG
Pedro G
04/29/19
"One of the best Support plataforms."
What do you like best about Freshchat? Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
AU
Anonymous User
04/22/19
"Worst Chat Service used ever"
What do you like best about Freshchat? Setting it up is relatively easy but that is all. What do you dislike about Freshchat?
AI
Administrator in Leisure, Travel & Tourism
04/22/19
"Worst Chat Service used ever"
What do you like best? Setting it up is relatively easy but that is all. What do you dislike?
N(
Nimalan (Nim) B
04/19/19
"Best chat platform "
What do you like best about Freshchat? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
N(
Nimalan (Nim) B
04/19/19
"Best chat platform "
What do you like best? We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].