9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 491-500 out of 630
FS
Felipe S
07/31/19
"Affordable and easy to use"
What do you like best about Freshchat? Works in all my devices and whatsapp integration is cheaper What do you dislike about Freshchat?
JP
Jackson P
07/29/19
" A good tool to organize information and strengthen teamwork"
What do you like best about Freshchat? It is very useful to have all the personnel and all the departments of a company connected since they can be easily updated.
GU
G2 User in Marketing and Advertising
07/27/19
"Freshchat is a simple and sophisticated live chat"
What do you like best? It is a messaging software with functions that help us improve the user experience and add value to our customer service. It is easy to use and has customization features.
AU
Anonymous User
07/27/19
"Freshchat is a simple and sophisticated live chat"
What do you like best about Freshchat? It is a messaging software with functions that help us improve the user experience and add value to our customer service. It is easy to use and has customization features.
SV
Sandra V
07/24/19
"Works well!"
What do you like best about Freshchat? This is really an excellent tool provided by fresh books. The UX/UI and also the clean interface makes it very clean for the team members to connect! Internal communication is so much better all thanks to fresh connect.
SA
Sheela A
07/24/19
"Most helpful collaboration tool !!!!"
What do you like best about Freshchat? Freshconnect is an amazing feature provided by freshdesk. It is a complete collaboration tool.Communication among my team members became for efficient ,after using freshconnect.
AR
Anurag R
07/17/19
"A fresh perspective to in-app chat support"
What do you like best about Freshchat? Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK What do you dislike about Freshchat?
AR
Anurag R
07/17/19
"A fresh perspective to in-app chat support"
What do you like best? Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK
AU
Anonymous User
07/10/19
"It is effective to improve communication with customers"
What do you like best about Freshchat? The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
GU
G2 User in Retail
07/10/19
"It is effective to improve communication with customers"
What do you like best? The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].