9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 481-490 out of 630
AU
Anonymous User
09/12/19
"Great in-app chat alternative to Intercom.io"
What do you like best about Freshchat? Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.
EB
Emma B
09/09/19
"Useful business chat"
What do you like best about Freshchat? You can link support tickets or business deals to the chat with your colleague What do you dislike about Freshchat?
B
Brook
09/08/19
Personalized service is possible
PROS: The level of personalization this app has allowed us to do is amazing. We can set up triggered messages based on purchase stage, territory, product, etc. Even our sales team has been able to sort leads by sales stage and that has given them a major way to customize their pitch.
D
Donnell
09/04/19
Every business should try this solution
PROS: The vendor’s offered solutions are useful, and all the problems we have are solved with ease, from support and customer engagement to lead management. They have a lot of options offered, and when you use them as one, they always provide the expected result. Easy to configure, intuitive, and functional – the software provided it all. It even comes with a mobile application.
BG
Balakumar G
08/24/19
"Freshdesk Must have tool for Interacting with customer!"
What do you like best about Freshchat? I used multiple chats but only freshdesk created many engagement. It has plenty of features in free plan itself. Trigger feature in freshchat helps to target users based on the behaviors and run campaigns based on that. This helps us to unwrap lot of things user was confused and why we are loosing in funnel.
BG
Balakumar G
08/24/19
"Freshdesk Must have tool for Interacting with customer!"
What do you like best? I used multiple chats but only freshdesk created many engagement. It has plenty of features in free plan itself. Trigger feature in freshchat helps to target users based on the behaviors and run campaigns based on that. This helps us to unwrap lot of things user was confused and why we are loosing in funnel.
AU
Anonymous User
08/18/19
"It is a simple application aimed at improving the customer experience"
What do you like best about Freshchat? The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.
UI
User in Marketing and Advertising
08/18/19
"It is a simple application aimed at improving the customer experience"
What do you like best? The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.
FJ
Frank J
08/16/19
"Freshconnect is the best time tracking software."
What do you like best about Freshchat? Freshconnect is one of the best collaboration and management tool. Freshconnect is a great solution software for the small business companies. The one of the great benefit of this software is that it is great application software for the specialists and small organizations. This software provides the different ways such as, invoices, time tracking, expenses and reliable ways to connect with the employees and colleagues. This software provides the full ...
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FS
Felipe S
07/31/19
"Affordable and easy to use"
What do you like best? Works in all my devices and whatsapp integration is cheaper What do you dislike?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].