9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 471-480 out of 630
KT
Kevin T
10/02/19
"Great tool!"
What do you like best about Freshchat? We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers.
L
Lauriane
10/02/19
A very flexible software
PROS: With Freshchat, I was able to exchange instant messages with my team and clients in real-time. It offers a comprehensive bot chat that gathers and records clients’ data, which is a true time-saver when those clients get back for another assistance. Answering has become easier. With Freshchat, we are able to stay out of our comfort zone and expand our customer base, offering improved services, and covering more fields than we used to.
AI
Administrator in Computer Software
09/30/19
"Easy to use and intuitive"
What do you like best? Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app.
AU
Anonymous User
09/30/19
"Easy to use and intuitive"
What do you like best about Freshchat? Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app.
N
Nikita
09/26/19
Software that automates communications with clients for our company
PROS: Freshchat has made it easier for us to communicate with our customers because of its wide breadth of messaging capabilities. Its forums are a great plus for our business, too. Interaction with our customers has regularized and is more efficacious. Starting up the platform is a speedy affair whether on the computer or on a mobile device. Its synchronization with various social media platforms like Facebook, Twitter, and LinkedIn is greatly beneficial. The bots offered by Freshchat are ...
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NP
Nuno P
09/25/19
"Excellent support managing tool "
What do you like best? The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features.
NP
Nuno P
09/25/19
"Excellent support managing tool "
What do you like best about Freshchat? The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features.
DC
Doroftei C
09/23/19
"Amazing team and amazing product"
What do you like best? We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model.
DC
Doroftei C
09/23/19
"Amazing team and amazing product"
What do you like best about Freshchat? We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model.
UI
User in Computer Software
09/12/19
"Great in-app chat alternative to Intercom.io"
What do you like best? Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].