9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 461-470 out of 630
AU
Anonymous User
10/10/19
"Convenience! "
What do you like best about Freshchat? I like that it's a big goup chat avaiable for our reps to use. What do you dislike about Freshchat?
BH
Ben H
10/09/19
"Fresh review"
What do you like best about Freshchat? Simplicity and design are great. The service seems very reliable What do you dislike about Freshchat?
KA
Kaushal A
10/09/19
"Excellent tool for integrating chat system on website"
What do you like best? I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.
KA
Kaushal A
10/09/19
"Excellent tool for integrating chat system on website"
What do you like best about Freshchat? I love the design and layouts provided for the chat window. The design of the my account section is user-friendly. I will give 10 out of 10 for the design.
BH
Ben H
10/09/19
"Fresh review"
What do you like best? Simplicity and design are great. The service seems very reliable
AU
Anonymous User
10/08/19
"it is super easy to use"
What do you like best about Freshchat? I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application
AI
Administrator in Information Technology and Services
10/08/19
"it is super easy to use"
What do you like best? I like that you can add labels to the chats, you can assign it to a different colleague and you can have a private chat between your colleagues while having the chat so that you don't need to switch to another application
NS
Nick S
10/07/19
"Fasntasitc!"
What do you like best about Freshchat? I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.
NS
Nick S
10/07/19
"Fasntasitc!"
What do you like best? I have evaluated many live chat products, and Fresh Chat is the best! It has a easy to follow admin interface, the price is fair and I like targeting customers with certain pop up messages. Fresh Chats support is also quick and very good.
KT
Kevin T
10/02/19
"Great tool!"
What do you like best? We wanted to add another communication platform to our business, besides phone support and email support and we stumbled upon Freshchat. We already noticed this before as we are a current user of Freshdesk. We requested a demo and they quickly showed us how Freshchat works. We had a lot of questions, but they were able to answer all. The tool is user-friendly too. Great design too - it is simple, clean and can easily be seen by customers.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].