9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 451-460 out of 630
SH
Sergio H
10/18/19
"Great great great!"
What do you like best? I like how the work of the whole team is easy and friendly What do you dislike?
RM
Raul M
10/16/19
"Good experience "
What do you like best? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
SZ
Stefan Z
10/16/19
"Feature rich and affordable"
What do you like best? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
RB
Richard B
10/16/19
"Great Product, Well Priced"
What do you like best about Freshchat? Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use.
SZ
Stefan Z
10/16/19
"Feature rich and affordable"
What do you like best about Freshchat? Freshchat is feature-rich and I can't think of a scenario that can't be accomplished. As I use Freshdesk as a help desk system I like the integration of both systems. Furthermore, I like the web console which is easy to use and comes in a fresh design. Last but not least the support is great and very responsive.
RB
Richard B
10/16/19
"Great Product, Well Priced"
What do you like best? Easy to integrate into our web-app and website. Great set of features and part of the Freshworks suite so it integrates with the other Freshworks products that we use.
RM
Raul M
10/16/19
"Good experience "
What do you like best about Freshchat? The Freshdesk and the Bots integration and the mobile apps they are fantastic for the On the go team, the widget in the site with the FAQ tab and the schedule service.
DB
Deon B
10/14/19
"Configuration and setup"
What do you like best about Freshchat? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take ...
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DB
Deon B
10/14/19
"Configuration and setup"
What do you like best? The simplicity behind setting up the Chat service and the power behind integration with Freshdesk. Looking forward to the integration with Whatsapp and the benefit of IntelliAssign, routing, reporting and the measurement of CSAT in our customer experience team. The SDK's for Android and IOS make the deployment into an app chat seamless and gives our development team time to do more tasks related to the business because the chat service has been take care of with Freshchat.
A
Alejandra
10/10/19
A highly recommended chat solution
PROS: Freshchat is the only chatbot solution that offers the best UX and UI in integrations. It has a clean and simple look, and solve complicated issues in our business. Freshchat got everything covered, from FAQ, attachment capability, co-browsing, video attachment option, to many more options. It is even automated to show users’ image on Facebook. Highly recommended!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].