9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 441-450 out of 630
AU
Anonymous User
11/07/19
"Great platform and continuous product features added constantly!"
What do you like best about Freshchat? I love the native integrations with other apps that make it easy to install without having to bother our web developers. What do you dislike about Freshchat?
AI
Administrator in Apparel & Fashion
10/31/19
"Fresh Chat Service"
What do you like best? Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!
AU
Anonymous User
10/31/19
"Fresh Chat Service"
What do you like best about Freshchat? Customer Support is always available quickly and happily. They make sure they answer your questions as helpful as they can!
AI
Administrator in Airlines/Aviation
10/29/19
"Excellent option for startups and new developments to find their feet"
What do you like best? Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.
AU
Anonymous User
10/29/19
"Excellent option for startups and new developments to find their feet"
What do you like best about Freshchat? Freshchat lets you add chat to your new site quickly and the service plans available mean that you can set it up for free and upgrade it as your site grows.
MT
Martha T
10/22/19
"This business live chat app will help you meet and respond to all your customers needs."
What do you like best about Freshchat? What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming ...
Read more
MT
Martha T
10/22/19
"This business live chat app will help you meet and respond to all your customers needs."
What do you like best? What I like about the program is its focus on helping sales teams talk to potential customers by offering a messaging experience with a variety of features making it a solid option to consider. Among the features that this has the ability to create campaigns, intelligent message routing, creation of bots that allow offer a much faster and automated service to all your customers without the need to have a specialized person to respond to each incoming request. It has ...
Read more
IC
Internal Consultant in Education Management
10/18/19
"Was really good"
What do you like best? It helps me contact to my clients quickly and sufficiently What do you dislike?
AU
Anonymous User
10/18/19
"Was really good"
What do you like best about Freshchat? It helps me contact to my clients quickly and sufficiently What do you dislike about Freshchat?
SH
Sergio H
10/18/19
"Great great great!"
What do you like best about Freshchat? I like how the work of the whole team is easy and friendly What do you dislike about Freshchat?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].