9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 431-440 out of 630
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best about Freshchat? The chat is easy to monitor, offers valuable features to improve customer service. Supports customizations, automation rules to improve workflows and integrations with third-party software. It helps us to efficiently handle incoming queries and to respond to them promptly.
AI
Administrator in Financial Services
11/14/19
"Freshchat Review"
What do you like best? Making use of whatsapp platform - most used and easily available contact channel of customers.
AU
Anonymous User
11/14/19
"Freshchat Review"
What do you like best about Freshchat? Making use of whatsapp platform - most used and easily available contact channel of customers. Ease of chatting with customers.
DT
Debora T
11/13/19
"Great tool for supporting customers"
What do you like best? Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
DT
Debora T
11/13/19
"Great tool for supporting customers"
What do you like best about Freshchat? Simple interface, easy to understand and use admin tools. It was very easy to get it set up and start using it really fast. It also integrates with other Freshworks tools, like Freshdesk so that you can share FAQs from your knowledgebase on chat.
L
Lela
11/11/19
Great integration, mobile support and customer service
PROS: We're able to get our web chat integration up and running with little trouble. There were some hiccups adding the code on my end, but vendor support was quick to help. I like it that the rep understood the context of my issue with little need to explain it. I was able to set up trigger messaging, which offloads much of the work required to sort tickets and leads. Another winning feature is the mobile version. My reps could be on the go and still be responsive to customer queries. ...
Read more
AU
Anonymous User
11/11/19
"User Friendly, Worth it For the Price"
What do you like best about Freshchat? So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative. What do you dislike about Freshchat?
AU
Anonymous User
11/11/19
"User Friendly, Worth it For the Price"
What do you like best about Freshchat? So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative. What do you dislike about Freshchat?
AI
Administrator in Music
11/11/19
"User Friendly, Worth it For the Price"
What do you like best? So far, Freshchat has been easy to install, and their customer service, though slow at times, has been informative.
AI
Administrator in Retail
11/07/19
"Great platform and continuous product features added constantly!"
What do you like best? I love the native integrations with other apps that make it easy to install without having to bother our web developers.
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].