9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 421-430 out of 630
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
MD
MAURICIO D
12/03/19
"Is a excellent tool to customer service"
What do you like best about Freshchat? The channels to forward to customer. I like so much the new option of away experience, i was waiting this option, it´s like a the previous vertion of chat.
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best about Freshchat? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
AG
Aaron G
11/28/19
"A good all rounder for small and big"
What do you like best? The best part would be the ease of integration, just a bit of time needed to get used to the product and from then on pretty much plain sailing !
AI
Administrator in Computer Software
11/26/19
"Easy to use and yet powerful tool"
What do you like best? Quick integration Integration with ticket management system
AU
Anonymous User
11/26/19
"Easy to use and yet powerful tool"
What do you like best about Freshchat? Quick integration Integration with ticket management system What do you dislike about Freshchat?
P
Pansy
11/19/19
A great way to connect to customers
PROS: The process is well thought of. FAQs can be handled by the bot. Second-tier questions can be forwarded to our frontline support. For more complex issues, they can be escalated to our veteran agents or directly to the expert in the team. What is different with chat, it adds this personalized layer to the whole conversation. Our support agents are establishing a relationship in ways that are difficult with email.
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best about Freshchat? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
AN
Andrew N
11/17/19
"Freshchat amazing connection with our clients"
What do you like best? We have placed the chat button only within our client portals which then gives our clients an immeadiate tool to find solutions,communicate with the help team and receive specific campaigns. Chat is now almost 45% of our client contact and quickly taking over email/phone
KR
Kathleen R
11/16/19
"Freshchat improves customer service"
What do you like best? The chat is easy to monitor, offers valuable features to improve customer service.
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].