Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons

"Simple and fast yet complex solution to offer chat for your customers."

What do you like best about Freshchat? Bringing our customers a alternative modern way of reaching us other then calling or mailing us. The setup was really simple and fast.

"Easy and Simple"

What do you like best about Freshchat? How easy it is to manage. Has several nice features and team keeps improving them. What do you dislike about Freshchat?

"A Fantastic Connection Point!"

What do you like best about Freshchat? My favorite thing about freshconnect is the doors it opens to collaboration and connection! Freshconnect provides fantastic ways to manage and track: time, invoices, and expenses paid. It allows everything in the office environment to feel unified between different departments. It is a pretty loaded software, so it takes time to grasp and understand.

"Big fan"

What do you like best about Freshchat? I like the free features for custom chat on my website. As my biz grows I plan to pay for the other great features it comes with, primarily campaigns

"Easy to use for both my team and customers."

What do you like best about Freshchat? The in-depth performance reports. I can also understand what my team's challenges are as well as work on my outliers.

"Amazing solution for customer service"

What do you like best about Freshchat? Freshchat is very straightforward. The chat Ui is amazing and what I would call "sophisticated", with a nice aesthetic that is appealing to the eye. That being said, the chat bot works amazingly with all the customers and it answers all the basic questions, and if that's not enough, it refers the customers to one of our agents so they can speak to a real human, and I find that very helpful because it's easier to organize our tickets and reports.

"Freshchat : Great chat bot application"

What do you like best about Freshchat? Freshchat UI is very good, i like its look and feel. What do you dislike about Freshchat?

"Great for Whatsapp Business"

What do you like best about Freshchat? Whatsapp Integration and multi agent ability What do you dislike about Freshchat?

"Sophisticted tool with high market value in terms of team collaboration and communication."

What do you like best about Freshchat? Freshconnect offers the best services when it comes to collaborate as a team or at organization. It has versatile features which allows us to exchange messages , track time and activities and also maintain a solid track on how to communicate in the organization. We can eaisly get in contact with each other and can perform activites in a instantt manner. It is also quite a user friendly tool with attractive dashboards and user-interface.

"Everything you need even on their free subscription"

What do you like best about Freshchat? As a owner/software developer I just love how easy it is to set freschat up on any platform. Within just a few minutes and a couple of copied code you can deliver an amazing support experience por users on your apps.