9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 401-410 out of 630
FF
Fixed F
01/23/20
"The best of chats for websites"
What do you like best about Freshchat? We tested almost all available chats. No chat, except this, can give us the right balance between stability and capabilities.
CM
Cory M
01/22/20
"[email protected] Review"
What do you like best about Freshchat? Freshchat is great! It's incredibly easy to use and allows us to run our chat windows from the mobile/web. The pop-up FAQ's are 10/10.
ŁH
Łukasz H
01/20/20
"Flexible chat"
What do you like best about Freshchat? I love Freshchat & Freshdesk integration. It allows me to set up communication with our customers in a way that is both customer-centric and optimised for the company's needs.
SL
Steve L
01/20/20
"The BEST Free option"
What do you like best about Freshchat? I like that Freshchat cover my minimal needs to support users in a light and efficient way What do you dislike about Freshchat?
ZK
Zilvinas K
01/19/20
"Excellent Live Chat"
What do you like best about Freshchat? * Great pricing * Ease of use
AU
Anonymous User
01/17/20
"Forget other solutions. You found what you need!"
What do you like best about Freshchat? The interactive robot is unique. A great way to generate leads and lighten agents. What do you dislike about Freshchat?
AU
Anonymous User
01/17/20
"Robust chat portal and helpful support reps"
What do you like best about Freshchat? FreshChat was easy to install on our website and has been a valuable tool which keeps us in contact with customers and able to assist them quickly.
BM
Bruno M
01/17/20
"Freshchat is one of the best"
What do you like best about Freshchat? I like the way the data is laid out in the admin layout and also the ease of integration. Another turning point for hiring FreshChat was that when concluding a conversation, I can choose whether or not to create a Ticket.
NM
Nathan M
01/16/20
"Customer Connection"
What do you like best about Freshchat? The UI is very impressive. Seamless integration into Freshdesk for ticket creation. What do you dislike about Freshchat?
AH
Amanda H
01/16/20
"Review of Freshchat"
What do you like best about Freshchat? I like the quick service, personalized consumer facing and management options. What do you dislike about Freshchat?
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].