Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons

"Works great for a reasonable price"

What do you like best about Freshchat? Works smoothly and was very is easy to install the html in to our website. Freshchat also has a mobile app so i can address questions when away from my computer or over the weekend

"Everything you need even on their free subscription"

What do you like best about Freshchat? Only inside our customer portals have we put the chat button which then provides our users an immeadiate resource to identify ideas, connect with the support team and get relevant promotions. Chat currently accounts for nearly 45 per cent of our consumer interaction and takes up email / phone easily

"Ideal software to perform CRM management"

What do you like best about Freshchat? It shows a large magin of accessibility and ease of work management thanks to the wide communication channels it offers, in this way, it is possible to connect with each potential client and know their purchasing possibilities, as well as the purchase interactions they may have. It has a variety of tools with which it is possible to do all my sales work without leaving anything to do, I like that every task I need to do at Freshsales is possible. ...

"Link in the communication system"

What do you like best about Freshchat? Freshchat is undoubtedly an exceptional tool, where it is possible to connect to a messaging and communication network for the exchange of commercial projects, and the organization of work tasks. It is a direct and fluid path where perfection is achieved in what we do, thanks to its affordable cost all our clients, partners and colleagues can join our network without any complications, making all our work much easier. With this, create a perfect link ...

"Best Communication Platform to connect with the Customers..."

What do you like best about Freshchat? FreshChat is one of the best communication platforms by FreshWorks that works for thousands of websites as a bridge of communications between companies and their customers through chat. FreshChat is an advanced, fastest and userfriendly chat platform that makes a top choice for any company. The best thing that I like is the advanced reporting system, integration ability, and Bot response customizations.

"A smart way to communicate with clients"

What do you like best about Freshchat? Freshchat is a solution that offers nice customer engagement features for an affordable price. From the start, it’s easy to understand even without using the guides provided by the program, and we were able to set everything up the same day. I think that what makes Freshchat so unique is the ability to customize everything so perfectly to meet the customers’ needs and requests.

"Great management in the communications system"

What do you like best about Freshchat? It is a powerful tool, which provides excellent communication and business link capabilities, through good chat capabilities where it is easy to exchange opinions, solve question and answer, project progress is much easier if we can share files, gif or images. It adapts completely to my work system, which adds a point in favor since by integrating Freshchat with my website, I have the possibility that both clients and work colleagues can interact with ...

"Great UI, great customer support and overall great experience!"

What do you like best about Freshchat? - The UI is very good! - Features are in general well thought out and well implemented

"Friendly chat software"

What do you like best about Freshchat? It is stable and easy to use chat software that works best as Freshdesk integration. It allows us to keep our support conversational and convenient for our customers without losing the advantages of the ticketing system necessary for SaaS.

"Great software"

What do you like best about Freshchat? Very easy to set up the chatbot, and supports are always there to help. It also integrate with our freshsales, which is the sales side of CRM making it very easy to follow up with our leads.