9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 381-390 out of 630
RO
Román O
08/26/20
"Automation of all messaging processes in customer support"
What do you like best about Freshchat? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to wherever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and ...
Read more
RO
Román O
08/26/20
"Automation of all messaging processes in customer support"
What do you like best? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to wherever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and automate many ...
Read more
RO
Román O
08/26/20
"Automation of all messaging processes in customer support"
What do you like best? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to wherever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and automate many ...
Read more
JM
Jose M
08/04/20
"always connected freshconnect !!"
What do you like best about Freshchat? You will be able to maintain effective and stable communication with your entire work team, aware of the tasks, communicate with your family if you are traveling or simply to exchange ideas about a product of your company or business, as well as the tools are very complete and allow to do teamwork in order to do projects and work.
PB
Patrick B
07/16/20
"Automation of all messaging processes in customer support"
What do you like best? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to whenever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and automate many ...
Read more
PB
Patrick B
07/16/20
"Automation of all messaging processes in customer support"
What do you like best? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to whenever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and automate many ...
Read more
PB
Patrick B
07/16/20
"Automation of all messaging processes in customer support"
What do you like best about Freshchat? It is a great tool for active communication, which with its live chat rooms contributes to improving the messaging experience, as well as entering context much faster. Its integration system with social networks, mobile applications, among other websites, exponentially expands the possibilities of communication and allows us to quickly get to whenever our clients are. It contributes with an excellent CRM system, in addition to bots that streamline and ...
Read more
VG
Vivanka G
07/13/20
"excellent integration with our website and our WhatsApp"
What do you like best about Freshchat? freshchat is a very good tool since you can integrate it very easily into your website, in addition to its integration with mobile devices, it works perfectly. good or not to the client since that helps us to keep a good control of how the client feels with our treatment in addition to that we were also surprised by the integration with WhatsApp since it really completed what we were looking for
SC
Sam C
06/29/20
"Awesome Integration with WhatAapp API + Facebook messenger + Freshworks product"
What do you like best about Freshchat? There are many things to love about Freshchat. The nice clean interface and so on. But these are the 3 top +++ from me
CH
Cara H
06/23/20
"Communicate and help customers quickly!"
What do you like best about Freshchat? It is super easy to manage multiple chats - users are presented with a chat bot to help identify the questions the customers want to answer. You can create fast answers for common questions
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].