9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 371-380 out of 630
RR
Royce R
09/09/20
"Best customer support and sales available out there"
What do you like best? Whatsapp integration to receive messages and send alerts What do you dislike?
MS
Muhammad Shukri b
09/09/20
"User friendly and easy to use"
What do you like best? The modern outlook and easy to use of freshchat What do you dislike?
SG
Sebastian G
09/09/20
"All round chat system"
What do you like best? I think it’s great that we can bring our own bot and integrates seamlessly with our other fresh works solutions.
RR
Royce R
09/09/20
"Best customer support and sales available out there"
What do you like best? Whatsapp integration to receive messages and send alerts What do you dislike?
MS
Muhammad Shukri b
09/09/20
"User friendly and easy to use"
What do you like best about Freshchat? The modern outlook and easy to use of freshchat What do you dislike about Freshchat?
RR
Royce R
09/09/20
"Best customer support and sales available out there"
What do you like best about Freshchat? Whatsapp integration to receive messages and send alerts What do you dislike about Freshchat?
SG
Sebastian G
09/09/20
"All round chat system"
What do you like best about Freshchat? I think it’s great that we can bring our own bot and integrates seamlessly with our other fresh works solutions. What do you dislike about Freshchat?
HH
Heidi H
09/07/20
"Freshchat Effective communication for users."
What do you like best? This is an ideal messaging software for sales departments. It allows you to establish communication with potential customers on websites, mobile applications and social networks. It provides you with features like campaigns. Integrated self-service, intelligent routing of messages and bots. It has a very simple configuration, fast website integrations and its interface is organized and attractive that allows you to navigate without problems.
HH
Heidi H
09/07/20
"Freshchat Effective communication for users."
What do you like best about Freshchat? This is an ideal messaging software for sales departments. It allows you to establish communication with potential customers on websites, mobile applications and social networks. It provides you with features like campaigns. Integrated self-service, intelligent routing of messages and bots. It has a very simple configuration, fast website integrations and its interface is organized and attractive that allows you to navigate without problems.
HH
Heidi H
09/07/20
"Freshchat Effective communication for users."
What do you like best? This is an ideal messaging software for sales departments. It allows you to establish communication with potential customers on websites, mobile applications and social networks. It provides you with features like campaigns. Integrated self-service, intelligent routing of messages and bots. It has a very simple configuration, fast website integrations and its interface is organized and attractive that allows you to navigate without problems.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].