9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 361-370 out of 630
RA
Rahul Anand K
09/18/20
"Easy Simple and Effective"
What do you like best? I like its functions and the easy to use layout. Also, it has a great team of Customer Support.
RA
Rahul Anand K
09/18/20
"Easy Simple and Effective"
What do you like best about Freshchat? I like its functions and the easy to use layout. Also, it has a great team of Customer Support. What do you dislike about Freshchat?
LJ
Lizier J
09/15/20
"Empower your Live Chat Support"
What do you like best? What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.
LJ
Lizier J
09/15/20
"Empower your Live Chat Support"
What do you like best about Freshchat? What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.
LJ
Lizier J
09/15/20
"Empower your Live Chat Support"
What do you like best? What I love the most with this app is the ability to add FAQ's, Message Channels and customize the entire message icon. The user interface is very easy to navigate and understand that even if you're not a tech savvy person you will get used to this app right away.
JK
Jessica K
09/10/20
"Sucessul Tools to get the best expirience in Customer Journey."
What do you like best about Freshchat? The best is the easy to use and create a flow in our landing pages! What do you dislike about Freshchat?
JK
Jessica K
09/10/20
"Sucessul Tools to get the best expirience in Customer Journey."
What do you like best? The best is the easy to use and create a flow in our landing pages!
JK
Jessica K
09/10/20
"Sucessul Tools to get the best expirience in Customer Journey."
What do you like best? The best is the easy to use and create a flow in our landing pages!
SG
Sebastian G
09/09/20
"All round chat system"
What do you like best? I think it’s great that we can bring our own bot and integrates seamlessly with our other fresh works solutions.
MS
Muhammad Shukri b
09/09/20
"User friendly and easy to use"
What do you like best? The modern outlook and easy to use of freshchat What do you dislike?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].