9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 351-360 out of 630
AU
Anonymous User
10/27/20
"It is a good chat support platform"
What do you like best about Freshchat? You can easily open, reply and resolve the chats What do you dislike about Freshchat?
IC
Internal Consultant in Information Technology and Services
10/27/20
"It is a good chat support platform"
What do you like best? You can easily open, reply and resolve the chats What do you dislike?
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving communication and ...
Read more
ME
Michael E
09/29/20
"Creating communicative links to improve customer service"
What do you like best about Freshchat? One of the main reasons why I use Freshchat as the main tool of my communication management is because of its wide interface, it contains various tools that help to perform each communication function correctly. Now whenever customers have a question, it is sent to support via tickets and with bots it is really great to be able to distribute the entire workload between each member of the customer support team. It gives us a point in favor, improving ...
Read more
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best about Freshchat? Easy integration, simple and intuitive interface What do you dislike about Freshchat?
GB
Gerald B
09/22/20
"Dishonest. Check Your Bill, They Overcharged."
What do you like best? Easy integration, simple and intuitive interface What do you dislike?
AI
Administrator in Telecommunications
09/19/20
"Easy & Smooth"
What do you like best? Interface and automations, analytics and report tools What do you dislike?
AI
Administrator in Telecommunications
09/19/20
"Easy & Smooth"
What do you like best? Interface and automations, analytics and report tools What do you dislike?
AU
Anonymous User
09/19/20
"Easy & Smooth"
What do you like best about Freshchat? Interface and automations, analytics and report tools What do you dislike about Freshchat?
RA
Rahul Anand K
09/18/20
"Easy Simple and Effective"
What do you like best? I like its functions and the easy to use layout. Also, it has a great team of Customer Support.
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].