Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons

Interlinked system

PROS: Freshchat is an affordable and one-of-a-kind tool that easily enables smooth task organization and interconnected projects between our teams, partners and customers. There are an instant and direct connection between our customers and merchants via fluid management of questions and answers, which used to be an issue for our team in the past. The interactive functions of the messaging system even include GIFs and other image files, which helps make messages more clear. Having Freshchat ...

"Better workflow with a continuous messaging system"

What do you like best? I love having found a tool as fabulous as Freshchat, which with excellent CRM tools, as well as continuous messaging that allows us to capture exactly the potential clients to be much more precise in the people who will really stay. Bots are really the right tool to perform various functions in a much more automated way, it allow I to qualify potential customers, take question tickets and in this way distribute all the work equitably among the sales consultants. It ...

"Better workflow with a continuous messaging system"

What do you like best about Freshchat? I love having found a tool as fabulous as Freshchat, which with excellent CRM tools, as well as continuous messaging that allows us to capture exactly the potential clients to be much more precise in the people who will really stay. Bots are really the right tool to perform various functions in a much more automated way, it allow I to qualify potential customers, take question tickets and in this way distribute all the work equitably among the sales ...

"A system that allows solving communication!"

What do you like best? We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns of all users.

"A system that allows solving communication!"

What do you like best about Freshchat? We implement this software to solve any need regarding messaging and interaction with consumers, it is specially developed for sales and customer engagement teams to talk with prospects and customers on the website, it also offers us access to Through the mobile application that is very useful and attractive. It helps us as a company and as a team to focus on offering a continuous and context-based messaging experience, in order to solve the concerns ...

"Reliable"

What do you like best? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect.

"Reliable"

What do you like best about Freshchat? It is 100% reliable, it works great in the computer and phone. So you can work with it on the go. Just perfect. What do you dislike about Freshchat?

"Provide us with a different marketing with simple tools !!"

What do you like best about Freshchat? This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as ...

"Freshconnect an chat for contextual discussion between your CRM and Helpdesk"

What do you like best about Freshchat? Freshconnect is a Chat and communications app designed to support other freshworks apps, like freshsales and freshdesk. Best for me is the fact that it integrates inside your freshworks domain and provides contextual communications between the apps. It has a very clean and uncluttered interface to work with, which allow a very easy process of implementation with the end user and a very short learning curve.

"Provide us with a different marketing with simple tools !!"

What do you like best? This software provides in the target market for sales teams, tools for customer assistance and marketing of companies including e-commerce. Its messaging functions are essential for sales teams that maintain a continuous participation of our clients, managing to talk with them within websites, mobile applications and social networks, through live chat. It helps us focus on a continuous, goal-oriented messaging experience. It offers tools such as campaigns, sales pot, ...