9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 331-340 out of 630
L
Linnie
04/12/21
User-friendly software
PROS: Freshdesk's chat integration function allows us to keep our responses convenient and conversational while maintaining the ticketing process necessary for our system.
N
Nicklaus
04/09/21
Most useful among the free options
PROS: Freshchat is able to efficiently provide support for our users.
MN
Md Nurshat Islam N
03/31/21
"Platform that make your communication easier: Freshchat"
What do you like best about Freshchat? Several shortcuts and different integration with different platform What do you dislike about Freshchat?
MN
Md Nurshat Islam N
03/31/21
"Platform that make your communication easier: Freshchat"
What do you like best? Several shortcuts and different integration with different platform
AI
Administrator in Hospitality
03/15/21
"Negative Feedback"
What do you like best? A lot of plugs and you have a lot of possibilities to improve What do you dislike?
KS
khaled S
02/21/21
"Why Freshwork products ? !"
What do you like best? 1- Efficiency from cost and time 2- direct support through their own teams not 3rd party partners.
KS
khaled S
02/21/21
"Why Freshwork products ? !"
What do you like best about Freshchat? 1- Efficiency from cost and time 2- direct support through their own teams not 3rd party partners.
C
Coy
01/29/21
Adaptable system
PROS: Freshchat and Freshdesk's integration allows me to set up a customer-centric and optimized communication system with our customers. We have conversational chatbots that have a ticketing system, so it's easy to escalate issues when needed. It's also easy to track the team's projects and productivity, which gives us better insight. Also looking forward to trying out the campaigns’ function once we're ready.
L
Lonnie
01/26/21
Client communication made better
PROS: It is an affordable solution to improved interaction with customers. It's so user-friendly and custom-fit to our customer requirements, that we were able to set up within the day. Its support is responsive 24/7. Being able to have the bots create a ticket for each customer issue and guide them through solutions with or without one of our team agents is a big highlight. It's also a useful way for us to gather feedback and further information from our customers for our constant improvement.
G
Glen
01/24/21
Quick and easy solution with integrated functions
PROS: It gives our customers alternative ways of connecting with us vs email or phone call. Setting this up on our website was quick and easy, thanks to the support team.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].