9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 321-330 out of 630
AS
Alejandro S
05/25/21
"Modern and fast service"
What do you like best? It's a very dynamic, fast and modern platform. What do you dislike?
DV
Dorian V
05/25/21
"Great Support Option for Smaller Businesses!"
What do you like best about Freshchat? Freshdesk has been incredibly simple to implement within our daily practices. The interface is very user-friendly and easy to navigate. Most of the features are very intuitive and do not take long to learn. Freshwork's Customer Support team is also wildly quick to respond!
AA
Alex A
05/25/21
"Freshchat is effective, easy-to0use, and the Customer Support is top-Notch!"
What do you like best? The best part about Freshchat is the many options you have to create specific chat flows in your chat box. You can view the screen of the user you are helping, the customer service is also extremely helpful too, they are willing to walk through anything you need their help with. Just overall the design layout of Freshchat is very welcoming and easy to use, I do not feel intimidated navigating the admin panels etc.
GN
Gopi N
05/25/21
"Freshchat is the ideal replacement for real time interaction across globe for customer interaction."
What do you like best? Freshchat is the ideal replacement for real time interaction across globe for customer interaction.
DM
Dennis M
05/25/21
"Freshchat"
What do you like best? I do like whatsapp and how you interact with the client through whatsaap and fb direct message . its is easy and lovely
AA
Assad A
05/15/21
"Very promising chat support tool"
What do you like best about Freshchat? A very promising and very reliable chat tool I used. This chat tool was my first chat tool used when I was exposed to the support role in one of my previous organizations in the initial days of my career. I have worked with this tool for a quite long duration and in different roles starting from the support role to the supervisory role. With that, I could explore the tool and its features quite well. From the ease of chatting with the customers in the ...
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AA
Assad A
05/15/21
"Very promising chat support tool"
What do you like best? A very promising and very reliable chat tool I used. This chat tool was my first chat tool used when I was exposed to the support role in one of my previous organizations in the initial days of my career. I have worked with this tool for a quite long duration and in different roles starting from the support role to the supervisory role. With that, I could explore the tool and its features quite well. From the ease of chatting with the customers in the inbound queue, ...
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AU
Anonymous User
05/11/21
"YAY! Freshchat for live chats!"
What do you like best about Freshchat? Freshchat is easy to use and very efficient. What do you dislike about Freshchat?
AI
Administrator in Primary/Secondary Education
05/11/21
"YAY! Freshchat for live chats!"
What do you like best? Freshchat is easy to use and very efficient. What do you dislike?
D
Donna
05/02/21
One of the most outstanding
PROS: Freshchat lets me choose between creating or not creating a ticket when concluding a conversation with a customer. The data is also shown in an easy-to-understand layout, which makes integration go smoothly.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].