9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 291-300 out of 630
MG
Mohamed G
08/24/21
"why i love Freshchat"
What do you like best? i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it
C
Colin
07/14/21
Good software system
PROS: Its chatbot is very easy to set up and integrate with our sales side which allows us to follow leads. The support team is always ready to help.
R
Rickey
07/10/21
Recommended website chat
PROS: No other chat function was able to provide the perfect balance between its capabilities and stability. Its notifications work in mobile apps, we can add emoticons and the file attachment function, and the FAQ is embedded within the bot.
AU
Anonymous User
06/11/21
"it was a good experience but most of time the server was overloaded and it took more time to open"
What do you like best about Freshchat? There are filters for different country persons. What do you dislike about Freshchat?
AI
Administrator in Consumer Services
06/11/21
"it was a good experience but most of time the server was overloaded and it took more time to open"
What do you like best? There are filters for different country persons. What do you dislike?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best about Freshchat? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently. What do you dislike about Freshchat?
JH
Jesús H
06/09/21
"Excellent and simple solution"
What do you like best? Freshchat works simple and great. It allows us to manage our customer relationships easily and efficiently.
AU
Anonymous User
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best about Freshchat? The end-user experience is very smooth and streamlined. Support is responsive most of the time. What do you dislike about Freshchat?
AI
Administrator in Telecommunications
06/04/21
"End user experience is good, features are good, support is ok, reports are lacking, billing is awful"
What do you like best? The end-user experience is very smooth and streamlined. Support is responsive most of the time.
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best about Freshchat? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].