9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 281-290 out of 630
AU
Anonymous User
10/21/21
"Very usefull to contribute to answers and problem solving"
What do you like best about Freshchat? Contextualization of a manner in the tickets you or your collaborators attend What do you dislike about Freshchat?
AU
Anonymous User
10/19/21
"Freshdesk Messaging is so useful for bridging a communication mode between large community."
What do you like best about Freshchat? It has such an easy and dynamic interface. What do you dislike about Freshchat?
IA
Industry Analyst / Tech Writer in Food & Beverages
10/19/21
"Freshdesk Messaging is so useful for bridging a communication mode between large community."
What do you like best? It has such an easy and dynamic interface. What do you dislike?
MG
mohamed g
10/13/21
"why i love Freshdesk Messaging"
What do you like best? I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the reporting is so ...
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MG
mohamed g
10/13/21
"why i love Freshdesk Messaging"
What do you like best about Freshchat? I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the ...
Read more
GP
Ganesh P
10/04/21
"Perfect way for reaching out to customer"
What do you like best? I have been a Freshdesk user for over five years now and have never been happier to know with their Freshdesk Messaging app (Earlier FreshChat). Initially, I was hesitant to start using Freshdesk Messaging because it was a new tool for me. However, it helped me connect better with visitors to convert them to my customers. The messaging app is easy to use and has allowed me to send messages on time.
JC
Jean Carlos M
09/23/21
"Clean and professional platform"
What do you like best about Freshchat? Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial ...
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JC
Jean Carlos M
09/23/21
"Clean and professional platform"
What do you like best? Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial that comes with ...
Read more
D
Darrel
09/11/21
Great communications system
PROS: Freshchat is a powerful program that provides various integrated functions, from multimedia chatting to answering basic Q&A on our website. It adapts to my team's work system and enables them to interact with each other and our clients while avoiding duplicate work, because of its organized ticket registration system.
MG
Mohamed G
08/24/21
"why i love Freshchat"
What do you like best about Freshchat? i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].