9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 301-310 out of 630
VT
Varun T
06/01/21
"Does the job perfectly"
What do you like best? As it's a Freshworks product, the integration with Freshdesk is one of the best. It shows the tickets already raised by the customer before to give a complete view.
AU
Anonymous User
05/30/21
"Has a good view"
What do you like best about Freshchat? The option that allow the Agent to create a ticket after closing the chat What do you dislike about Freshchat?
AI
Administrator in E-Learning
05/30/21
"Has a good view"
What do you like best? The option that allow the Agent to create a ticket after closing the chat
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best about Freshchat? System is simple and easy to use. Support most of the time resolves my issues. What do you dislike about Freshchat?
RG
rob g
05/28/21
"Freshchat.SPENN.com"
What do you like best? System is simple and easy to use. Support most of the time resolves my issues.
AI
Administrator in Marketing and Advertising
05/27/21
"Very easy to use!"
What do you like best? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AU
Anonymous User
05/27/21
"Very easy to use!"
What do you like best about Freshchat? It's very easy to use. We have never used Freshchat before so for a first-timer, I would say this is very user-friendly. You don't need the guidance of an expert. You can easily access the tool and make some changes. Their customer service agents are very helpful, friendly and knowledgable as well. They always make sure that you get all the assistance you need before ending the chat.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best about Freshchat? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
AP
Aru P
05/26/21
"Works well for a small team like ours"
What do you like best about Freshchat? It's simple UI and workflows make it very easy to use as an agent. We use it mostly for customer support and website chats and I can easily switch between conversations, have contextual information about the client and leave internal notes where necessary.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].