9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
Add to compare
Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
Filter results
Sort by :
Showing 271-280 out of 630
HH
Haani H
11/25/21
"Simple and Neat Customer Chat Service"
What do you like best about Freshchat? Simple UI, Easy to Use and Implement, Self Explanatory Product What do you dislike about Freshchat?
AU
Anonymous User
11/25/21
"Best tool for customer experience"
What do you like best about Freshchat? It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
C
Clarabelle
11/24/21
Great experience all around, from interface to support
PROS: We are impressed with Freshchat's user interface. The functions are thoughtful and rolled out very well. The support team's response is immediate and delightful.
AM
Abdalrhman M
11/23/21
"Fresh desk review"
What do you like best? An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
AM
Abdalrhman M
11/23/21
"Fresh desk review"
What do you like best about Freshchat? An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
AI
Administrator in Food & Beverages
11/17/21
"The best live chat to manage your sale on spot"
What do you like best? FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure
AU
Anonymous User
11/17/21
"The best live chat to manage your sale on spot"
What do you like best about Freshchat? FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure
B
Benedict
11/05/21
Strong chat platform, friendly support team
PROS: It was very easy to set up on our website and has been a crucial tool that allows us to assist our customers in real-time.
C
Clarissa
11/03/21
Outstanding platform for improved customer connection
PROS: FreshChat by FreshWorks is one of the most outstanding communications platforms that bridges companies with their customers. It's fast and user-friendly. I also like its reporting system and that we're able to customize bots and integrate various systems.
A
Angeline
11/01/21
Resolved customer service wishlist
PROS: It's very user-friendly, with sophisticated UI and appealing design. The chatbot works well with customers' basic questions and instantly refers them to our agents with an integrated report and ticketing system. Freshchat was also able to effectively improve our customer experience through the image-, URL- and video-sharing function.
Free vendor scorecard
Evaluate Freshdesk Messaging (Formerly Freshchat) objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Freshdesk Messaging (Formerly Freshchat) against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].