9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 261-270 out of 630
EP
Ezhilarasan P
12/17/21
"Highly Recommended tool for livechat operations"
What do you like best about Freshchat? We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool
PP
Priyanshi P
12/17/21
"Review freshconnect"
What do you like best about Freshchat? Freshconnect's instant response time is best What do you dislike about Freshchat?
EP
Ezhilarasan P
12/17/21
"Highly Recommended tool for livechat operations"
What do you like best? We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool
AN
Aditya N
12/14/21
"great tool with stable built and easy UI"
What do you like best? The best part of FreshDesk messaging is it's simple and easy to understand UI. I didn't need any onboarding process even when they have a free program. Other than that, the software is well built and it convers all the basic requirements
AN
Aditya N
12/14/21
"great tool with stable built and easy UI"
What do you like best about Freshchat? The best part of FreshDesk messaging is it's simple and easy to understand UI. I didn't need any onboarding process even when they have a free program. Other than that, the software is well built and it convers all the basic requirements
FH
Felipe H
12/14/21
"Nice contextual interaction"
What do you like best about Freshchat? Make comments along with the tickets o requests What do you dislike about Freshchat?
AU
Anonymous User
12/02/21
"Feature loaded but some basic use cases also needs advanced automation"
What do you like best about Freshchat? The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
RK
Ravi K
12/02/21
"Feature loaded but some basic use cases also needs advanced automation"
What do you like best? The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
AI
Administrator in Insurance
11/25/21
"Best tool for customer experience"
What do you like best? It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
HH
Haani H
11/25/21
"Simple and Neat Customer Chat Service"
What do you like best? Simple UI, Easy to Use and Implement, Self Explanatory Product
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].