9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 251-260 out of 630
CH
Collin H
01/18/22
"Well-constituted and complete software that makes your work easier"
What do you like best about Freshchat? This software is well built and very complete, it meets all the basic requirements, its user interface is simple and easy to understand, it provides an excellent context of the client's profile which allows the experienced team to make the job much easier. You can easily access the tool and make some changes. Their customer service agents are beneficial, friendly, and knowledgeable; they always make sure you get all the assistance you need before the ...
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AU
Anonymous User
01/16/22
"Value for money and easy to setup"
What do you like best about Freshchat? - Free trial lets you get comfortable - Bot builder is pretty intuitive What do you dislike about Freshchat?
AI
Administrator in Internet
01/16/22
"Value for money and easy to setup"
What do you like best? - Free trial lets you get comfortable - Bot builder is pretty intuitive
PP
Paweł P
01/13/22
"Unglaublich toller Live-Chat, empfohlen"
What do you like best about Freshchat? I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up.
PP
Paweł P
01/13/22
"Unglaublich toller Live-Chat, empfohlen"
What do you like best? I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up.
YJ
Yash J
01/10/22
"Best chat support"
What do you like best? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
YJ
Yash J
01/10/22
"Best chat support"
What do you like best about Freshchat? The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
WH
Wendy H
01/08/22
"Get more done, together with Freshsales & Freshconnect"
What do you like best about Freshchat? Get more done, together with Freshsales and Freshconnect With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
AI
Administrator in Computer Software
01/05/22
"Very stable and full of features. Does everything for us"
What do you like best? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
AU
Anonymous User
01/05/22
"Very stable and full of features. Does everything for us"
What do you like best about Freshchat? The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].