9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 241-250 out of 630
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
VG
Vipul G
02/10/22
"Great But can impove"
What do you like best about Freshchat? Simple user interface Whatsapp connectivity
AI
Administrator in Real Estate
02/09/22
"Freshdesk has made our workflow easier"
What do you like best? The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time
AU
Anonymous User
02/09/22
"Freshdesk has made our workflow easier"
What do you like best about Freshchat? The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time
NP
Nhiel P
02/08/22
"Omnichannel is perfect for building chat widget and FAQ bot"
What do you like best about Freshchat? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer
NP
Nhiel P
02/08/22
"Omnichannel is perfect for building chat widget and FAQ bot"
What do you like best? I like Freshdesk for ticketing, it really gives all the information you need and very straightforward for Canned responses as well as Freshchat very easy to reply with the customer
KB
Karol B
02/04/22
"Information with fast destination"
What do you like best? It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors.
KB
Karol B
02/04/22
"Information with fast destination"
What do you like best about Freshchat? It helps me to be more fluid with the participation between customers, any questions they have are addressed through the use of this product, it enhances the standards and operations of rapid communication. Its interface is efficient, it has no slowdown problems or any other errors.
AU
Anonymous User
01/25/22
"Students Outbound Campaign"
What do you like best about Freshchat? Using the Outbound Campaign Feature of the product. Good to see Inbound Contact Center and Collaboration/Messagaing capabilities in the out of the box product
CH
Collin H
01/18/22
"Well-constituted and complete software that makes your work easier"
What do you like best? This software is well built and very complete, it meets all the basic requirements, its user interface is simple and easy to understand, it provides an excellent context of the client's profile which allows the experienced team to make the job much easier. You can easily access the tool and make some changes. Their customer service agents are beneficial, friendly, and knowledgeable; they always make sure you get all the assistance you need before the end of the chat.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].