9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 231-240 out of 630
MT
Mauli T
02/10/22
"A happy and satisfied brand"
What do you like best? Their simple and easy to use User interface, app integration functionality, chat bot service
BS
Boyan S
02/10/22
"BoyanS Review"
What do you like best about Freshchat? Good and Easy setup of Integration between Freshdesk and Freshchat. Easy solution for separating incoming chats per group or per country. IntelliAssign option is really easy to setup and it is working well
AS
Anurag S
02/10/22
"Easy to integrate, work, debug and change"
What do you like best about Freshchat? SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too.
MT
Mauli T
02/10/22
"A happy and satisfied brand"
What do you like best about Freshchat? Their simple and easy to use User interface, app integration functionality, chat bot service What do you dislike about Freshchat?
FO
Francielli O
02/10/22
"Profissional"
What do you like best about Freshchat? Layout da solução e limpo e dinâmico de fácil utilização. What do you dislike about Freshchat?
PL
Peter L
02/10/22
"Very comprehensive Messaging tools"
What do you like best about Freshchat? Freddy bot are very helpful and are easy to setup What do you dislike about Freshchat?
FM
Finn M
02/10/22
"Hard setup, easy use"
What do you like best? Embedding the FAQs into the welcome page reduces inquiry volume. Canned responses provide better first and average response time. You can see which page of your website does customer on while he or she messages you.
AI
Administrator in Telecommunications
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best about Freshchat? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
AU
Anonymous User
02/10/22
"Grow up with Freshdesk over 2 years"
What do you like best about Freshchat? The reply template helps us reply quicker and make our new agents can start work earlier. Also, the data analysis feature help me to know how to check whether our service is good or not.
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