9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 221-230 out of 630
GD
Guilherme Daniel d
02/16/22
"A good and friendly tool that can be improved in some areas"
What do you like best? WhatsApp Integration was an important milestone for our support routines development, and we manage conversations easily, so our new members can help users quickly.
PE
Pauline E
02/11/22
"Very good experience"
What do you like best? Freshchat really makes our lives easier, we have everything in the same place: Whatsapp, platform chat, messenger, reports, and analytics. It is amazing that I can easily navigate.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
AM
Andrey M
02/10/22
"I wrote scripts to get reports via API"
What do you like best? I think I like mostly documentation, that you have nice it. And Easy for understanding API, which works much better than Freshdesk API.
AI
Administrator in Financial Services
02/10/22
"Great product, shaky API"
What do you like best? There are a lot of automations and triggers available to increase our support agents' productivity. The integration with Freshdesk enables us to follow up with customer issues in a multi-channel manner.
AS
Anurag S
02/10/22
"Easy to integrate, work, debug and change"
What do you like best? SDK is ready to integrate with all platforms (In my case Android and IOS). It is easy to debug send messages using javascript and as developer, I find it easy to debug too.
CI
Carl Isaac C
02/10/22
"Intuitive Usability"
What do you like best about Freshchat? The Freshdesk Messaging is very easy to learn and use, the design is very simple yet it is also complex. The tools that we're using are both Freshdesk and Freshchat. Working in this industry I've had many experiences using the different messaging systems and Freshchat is my most liked so far. There's no training needed to use this software, it's pretty much straightforward.
FO
Francielli O
02/10/22
"Profissional"
What do you like best? Layout da solução e limpo e dinâmico de fácil utilização. What do you dislike?
PL
Peter L
02/10/22
"Very comprehensive Messaging tools"
What do you like best? Freddy bot are very helpful and are easy to setup What do you dislike?
VG
Vipul G
02/10/22
"Great But can impove"
What do you like best? Simple user interface Whatsapp connectivity
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].