9.3
Spot Score
Freshdesk Messaging (Formerly Freshchat) Reviews in July 2026: User Ratings, Pros & Cons
Effortless customer service for the digital world.
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Starts from $19 / agent / month when yearly, also offers free forever plan
Freshdesk Messaging (Formerly Freshchat) Reviews & Ratings
Spotsaas Editor’s POV
Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the real-time chat assistance and innovative user interface that enhances customer satisfaction. The platform's combination of live chat functionality, AI bot support, and ...Read more
Freshdesk Messaging (Formerly Freshchat) pros and cons
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
Integrated with CRM for customer interaction tracking and relationship management.
Combines live chat with AI bot support and self-service options for scalable support.
Supports omnichannel communication and real-time assistance across channels.
Limited Marketplace options for additional apps and connectors, restricting advanced functionality expansion.
Depth of features and customizations can be complex for new users without adequate onboarding or guidance.
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Showing 211-220 out of 630
SK
Sameer K
04/19/22
"as it says fresh and connect"
What do you like best about Freshchat? the way the tool works any non trained person can also handle this like a pro. thank you for making life so easy. What do you dislike about Freshchat?
RS
Rosana S
04/19/22
"Usabilidade ruim"
What do you like best about Freshchat? Campos completos para envio de informações e categorização de mensagens. What do you dislike about Freshchat?
JO
Johan O
04/16/22
"Excellent mobile Business messaging Application."
What do you like best about Freshchat? The fact tha you can conect with your clients and coworkers on the same platform. What do you dislike about Freshchat?
BP
Boney P
04/11/22
"Best app for instant resolution of queries!"
What do you like best about Freshchat? There is absolutely no need to go to any other tabs or tools because we can resolve the tickets right under freshconnect. And we can view the discussion under the ticket to get a clear picture of what the issue is about.
MM
Mohamed M
03/07/22
"Count on the best software when it comes to comunicate with your customers"
What do you like best about Freshchat? It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.
AU
Anonymous User
02/24/22
"Great product, shaky API"
What do you like best about Freshchat? There are a lot of automations and triggers available to increase our support agents' productivity. The integration with Freshdesk enables us to follow up with customer issues in a multi-channel manner.
TS
Tejas S
02/23/22
"Best Chat support out there"
What do you like best about Freshchat? The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines.
TM
Tyler M
02/16/22
"A knowledge-based ticketing system to improve customer experience"
What do you like best about Freshchat? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
GD
Guilherme Daniel d
02/16/22
"A good and friendly tool that can be improved in some areas"
What do you like best about Freshchat? WhatsApp Integration was an important milestone for our support routines development, and we manage conversations easily, so our new members can help users quickly.
TM
Tyler M
02/16/22
"A knowledge-based ticketing system to improve customer experience"
What do you like best? One of the things I like most about this messaging platform is the high customizability it has; we use it to complement our CRM to manage customer tickets and respond to concerns quickly and efficiently. I have been surprised and delighted by how simple the ticket assignment system is; it doesn't make us waste time. On the other hand, it integrates with various third-party tools; it helped us improve our customer service.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].